Mandy Mansfield Email and Phone Number

◆ Client Account Management• Daily primary contact for all clients in relation to specific projects, ensuring any questions & queries are responded to and resolved by the wider stakeholder teams whilst also keeping accurate logs of calls, emails, change requests & approvals, updates, resolved & pending matters• Building client relationships & ensuring open & clear communication across project lifecycles• Supporting clients with any software training • Maximising additional revenue generation opportunities, lead follow up & networking◆ Project Operations• Development of comprehensive project plans & driving communication across all aspects of each project• Providing all project team stakeholders with status updates & collection of data requirements, coordinating all internal resources & 3rd parties for flawless execution of multiple projects• Ensuring resource availability, allocation & deployment based on priorities & deadlines• Relaying of key information & ensuring that all team members have defined project responsibilities & priorities, further supporting the team on meeting those obligations/requirements• Reviewing & prioritising of project tasks, phases, changes – developing & maintaining spreadsheet, diagrams, process maps & all related documentation• Managing project risk, escalating any matters to senior management◆ Achievements• Comfortably & simultaneously supporting across numerous projects & ensuring the wider project teams are up to date with any changes/updates/challenges, driving client service delivery• Delivered on time, within scope & within budget

◆ Administrationo Ensuring the integrity of the national database with accurate input, clean up and maintenanceo Coordinate all consultant travel (national & international) flights, accommodation, transferso Generating contractual service agreements, signatures, completions and processing contract acceptance fees, generating reports to show consultant to new client ratio winso Travel management – arranging and scheduling of all hotel bookings and requirements, booking flights etc◆ Client Relationship Developmento Initiation, development and retention of client relationships – corporate & individualo Assessing of new client eligibility for permanent resident visa applications into Australiao Ensuring an open flow of communication between consultants, legal advisors, clients etc◆ Marketingo Maintain and update new attractive designs for the website, Mailchimp, LinkedIn and Facebook o Television Marketing throughout the Workspace Group◆ Achievementso Managed all project support functions across South Africao Successfully consolidated/integrated all branches into 1 national office

◆ Administrationo Provided administrative support to 80 store managers, providing additional support with credit card facilities, remote camera access, financial server availability and stock control.o Setup and maintained a 24-hour telephonic assistance and advice serviceo Reporting across 80 stores - compiling weekly/monthly productivity reports, analysis of store turnover, sales cash flows and reconciliationso Stock control and inventory, investigating variances and reducing discrepancies◆ HR Managemento Generating payroll – 203 employees, capture, authorisation of timesheets and calculation of statutory deductionso Scheduling and generating staff rotas/shiftso IT access control – set up of user accounts/passwords for new starters, exiting of leavers and updating the database, creating biometric access for all employeeso Search and selection/recruitment – advertising positions, evaluation, interviewingo Generating offer letters and employment contracts and then completing compliance requirementso Developed and executed initial induction training for new starterso Maintained the staff matrix for appraisals, salary reviews and promotions

A full and varied remit supporting the Headteacher, part time cover supervisor and invigilator◆ School Administratoro Rolling out timetabling across the school, coordinating further with heads of department and teachers as neededo Provided full administrative support to the Principal including secretarial dutieso Arranging meetings with parents and external specialists – full diary managemento Compiling newsletters and school bulletinso Assisting parents with questions and queries◆ Lead Invigilatoro Coordinating of examinations across the school, setting up examination spaces, ensuring all pupils are presento Issuing out examination’s papers, setting times, ensuring fully focused examination complianceo Did you manage a team of other invigilators? How many◆ Cover Supervisoro Cover Supervisor across IT and Citizenship lessonso Supporting classes in the teacher’s absenceo Taking registration and ensuring lesson objectives were met◆ Achievementso resulting in substantive efficiencies and reduction of errors

◆ Full function Estate Agento Meeting with sellers, agreeing terms and signing mandateso Engaging with prospect buyers, providing support through the buying cycle through to contract exchangeo Ensuring clear and updated communication between all stakeholderso Full administrative support – filing of contracts, evidence of right to buy, purchase and identity, resolving any queries and continually driving sale completion dateso Marketing of properties online – printed media and social mediao Sourcing, engaging and networking to build a robust pipeline of potential buyers and sellers, ensuring continued engagement and updates on legislation, new properties available, generating geographical interest in areas in order to boost interesto Research of competitor landscape and property trendso Scheduling of all property appointments in the branch o Continued update of the database ensuring integrity of information and accuracy

o Working across HR requirements and verticals, analysing the operational impact and opportunity for technology integrationo Using Oracle to process salary interfaces and error correctionso Payroll system implementation and UAT, verifying data integrity and system performanceo Group reporting overview and enhancements – productivity reports, analysis of benefit allocations, staff costo Develop metrics used to determine inefficiencies and areas for improvement

o Managed a team of 13 FTE direct reports – full 360 management remito Processing, reconciling of purchase and sales ledgero Generating payroll and calculating statutory deductions