Mandy Meadows Email & Phone Number

• Introduced client follow up initiative to minimise reduced payments and absenteeism by 15%• Successfully nominated to manage a business-critical project to ensure Job Centre service delays were mitigated• Diligently monitoring dashboards to identify application/service errors and failures• Identifying and removing impediments to Universal Credit payments to beneficiaries• Liaising effectively and courteously with stakeholders via various channels including phone and email• Appropriately directing and referring queries to alternative departments as required

• Prevented a distressed customer from committing suicide via telephone engagement• Managed a diverse caseload of over 250 beneficiaries of Universal Credit• Successfully enabled a large proportion of clients to obtain new jobs• Offered quality advice and guidance to customers to facilitate new employment opportunities• Developed positive relationships with customers to facilitate trust and alignment to DWP objectives• Made timely decisions based on customer needs, and referred them to the appropriate help and support

• Maintained and increased staff engagement during lockdown through upskilling and training 20 staff• Successfully sourced, interviewed, recruited and onboarded 5 new members of staff• Managed a multidisciplinary team of 40 staff in total• Diligently oversaw line management responsibilities including performance management, disciplinary, grievances and staff absence in line with legal requirements• Nurtured relationships with a wide range of internal stakeholders including Airport and Department Managers• Optimised the customer experience for new and existing clients in the Beauty, Fragrance Liquor and Luxury Sectors of Gatwick Airport• Engaged with world renowned suppliers including Hugo Boss to facilitate business growth• Leveraged KPI’s and associated metrics to identify and maximise business opportunities• Developed and implemented creative initiatives to expand client base and grown business revenue

• Reduced incidences of absenteeism by over 80% by creating controls for staff management• Restructured and consolidated working patterns to maximise operational efficiency and profitability• Transformed recruitment processes by introducing digital recruitment to streamline process and reduce time expenditure• Observed the performance of all pre-flight briefings, safety equipment checks, cabin preparation duties, and in-flight customer service duties• Effectively communicated with the flight and ground crews, both as an individual contributor and a member of the team• Captured data, insights, and incidents through appropriate reporting and escalation mechanisms and procedures• Leveraged information to create actionable steps to improve service and performance delivery

Enthusiastically managed a team of cabin crew and communication with the flight crew on board the aircraft to consistently deliver a seamless flight experience• Made certain that all crew adhered to Standard Operating Procedures whilst on board the aircraft• Maintained all aspects of safety and security in line with policies, procedures and regulatory requirements• Leading all company change initiatives, proactively identifying and driving change amongst crew