Mandy Miller Email & Phone Number

Ocala, Fl, Us

Ocala, Fl, Us

Portsmouth, Nh, Us

Responsible for the Customer Organization, in our pursuit to delight customers as we deliver on our mission to help them paid and get paid more efficiently and securely. We strive to implement and onboard customers swiftly, and drive towards the value that drove the partnering agreement. We also provide day to day support that drives ramping of the use of our solutions as well as technical and product questions or issues.

Portsmouth, Nh, Us

Lead ACI's extraordinary team of payments sales executives in North America in the pursuit of new business in 3 key customer segments: Corporate, Merchant, Banking & Financial Intermediaries.

Overall goal of driving ACI to reach its target market share of payments transactions in markets outside of the US, UK and Europe.Accountable for the development of strategies, objectives, and plans to grow ACI’s pipelines, sales, revenue, customer relationships and partnerships for assigned growth markets of the business (Latin America, Africa, Middle East, Asia, Pacific). Responsible for elevating and orchestrating ACI's payment strategy, go-to-market initiatives, cross-company alignment, sales, Customer Success and Employee Experience in those growth markets . Directly manages the new business development and account management functions in these markets. Represents the Growth Markets on the cross functional operating committees of ACI's On Premise and On Demand P&L’s as an active and accountable member of the 2 P&L leadership teams.

Manages a P&L over $600M in revenue, with 700+ extremely talented employees based around the world, supporting over 450 customers from the banking, financial intermediaries and merchant retailer segments.Responsible for the strategy, growth, and execution of the on premise P&L of ACI inclusive of the ACI business related to all customers that choose to operate ACI’s solutions within their own premises (vs. hosted at ACI). Directly responsible for the on premise P&L strategy and go-to-market planning, the expedient and efficient implementation of solutions for customers on premise and the customer experience once a customer is running ACI solutions in production, including the renewal and expansion of the relationship thereafter. Direct accountability for market facing product management, marketing, sales, solution consulting, implementation services, post implementation services, customer support, customer renewal, customer success management, finance and operations. In this role, this includes managing the matrix nature of activities such as new business development, product development, IT, cash operations, risk management and a variety of corporate shared services.

Manages a P&L over $500M in revenue, with 600+ employees based around the world, supporting banks, financial institutions and retailers globally.Responsible for the strategy, growth, and execution of the on premise P&L of ACI inclusive of the ACI business related to all customers that choose to operate ACI’s solutions within their own premises (vs. hosted at ACI). Directly responsible for the on premise P&L strategy and go-to-market planning, the expedient and efficient implementation of solutions for customers on premise and the customer experience once a customer is running ACI solutions in production, including the renewal and expansion of the relationship thereafter. Direct accountability for market facing product management, implementation services, post implementation services, customer support, customer renewal, customer success management, finance and operations. In this role, this includes managing the matrix nature of activities such as sales, marketing, product development, IT, cash operations, risk management and a variety of corporate shared services.

A senior leader with indirect accountability for the Strategic P&L with a focus on planning and execution of the strategic and operating plan. Accountable for ensuring alignment and interlock cross-division and cross-function on key commitments as defined in the strategic and operating plans. Also monitors divisional performance and operational excellence and exercises authority of direction with the divisional senior leaders to accomplish common objectives or intervene where improvement is necessary. Acting as chief of staff, further empowered to manage the day to day activities of the division. Operationally, ensures that all the divisional processes and functions are achieving their desired outcomes or are managed to improve, thereby evolving the capability of the organization to deliver on current and future goals. Ensures that the sales, product management, services and partner management teams are all supported with appropriate operational and FP&A staff and processes. Provides direction and prioritization, and actively pursues input from across the division to balance division-wide initiatives with activities required to deliver specific objectives of all areas within the division.

Senior leader with indirect accountability for P&L management with a focus on planning and execution of the 5 year strategic and operating plan. Accountable for ensuring alignment and interlock cross-division and cross-function on key commitments as defined in the strategic and operating plans. Also acts as Chief of Staff to the EVP of Global Markets and Product and exercises authority of direction with the divisional senior leaders to accomplish common objectives.

Oversee operations group’s program management function, including the definition and execution of division-wide programs that impact the entire division or are designed to transform an area of practices to achieve ever improving levels of performance, profitability and customer satisfaction.Also responsible for improving and managing the division’s capacity management and forecasting capabilities in order to give greater visibility and predictability in sales and revenue outlook and long range capacity needs.

Responsible for establishing program management structure of integration of acquired companiesResponsible for managing program plan across all functional lines of business to integrate acquired companiesManage the business teams to execute on synergy plans of acquisitions

Brookfield, Wisc., Us

Director, Special ProgramsDirector, Application Development of First Data International Director, Release ManagementDirector, System Recovery

Mba, Business Administration

Bsba, Business Administration, Management Of Information Systems

Mainframe Computing Certificate, Computer Science