Program Management over Asurion's Connected Home programs.

Director- Ubreakifix Strategy and Innovation 7/2021- 8/2022• Lead multiple pilots and initiatives (from creation to implementation) to drive out of warranty volume to corporate stores• Launched store in a store with Staples, building on our client relationship and testing viability• Launched stores and remote tech on AAFES military bases• Created and managed Project Mercury to solve for volume… Show more Director- Ubreakifix Strategy and Innovation 7/2021- 8/2022• Lead multiple pilots and initiatives (from creation to implementation) to drive out of warranty volume to corporate stores• Launched store in a store with Staples, building on our client relationship and testing viability• Launched stores and remote tech on AAFES military bases• Created and managed Project Mercury to solve for volume misses; large multi-functional team of 50+ members• Operationalize strategic pilots in partnership with external consultantsDirector- Ubreakifix Core Operations 10/2019- 7/2021• Led the inventory, workforce, and support team for UBIF corporate stores• Created and executed store operations strategy • Shaped and managed key KPIs • Onboarded ~200 new corporate stores and fleet• Crossfunctional leader for back office and support processes• Spearheaded and oversaw multiple simultaneous projects through all phases from initiation to implementation Show less

Senior Manager-5G Operations 6/2018- 10/2019 • Owner and developer of the Asurion fleet management strategy • Managed forward stocking location strategy for 5G program• Managed key insurance and risk strategies for 5G program• Collaboration with cross functional teams to reach goals and key milestones• Led and managed local and national team members• Key team member for the 5G initial commercial launch and full commercial launch

Senior Manager- SCM Program/Project Management 4/2017- 6/2018• Successfully launched Verizon International Program in the UK and Australia • Partnered with new client, Essential, to successfully launch logistics and replacement processes• Strong leader of cross functional teams that ensured we met AOP targets for Verizon supply chain• Led teams to launch numerous Verizon projects (Same Day pilots, Core Recovery, Tech Pack)

Senior Manager-Accounting 11/2015-4/2017 • Prepared financial documents for the refineries and commercial teams• Created profit center reporting for commercial/operations team to see monthly results• Business partner for commercial and refinery teams on various projects, including SAP automation of processes• Prepared monthly analysis and forecasts for the refineries, pipelines, and commercial activity• Assisted in the preparation of SEC filings including… Show more Senior Manager-Accounting 11/2015-4/2017 • Prepared financial documents for the refineries and commercial teams• Created profit center reporting for commercial/operations team to see monthly results• Business partner for commercial and refinery teams on various projects, including SAP automation of processes• Prepared monthly analysis and forecasts for the refineries, pipelines, and commercial activity• Assisted in the preparation of SEC filings including 10-K’s and 10-Q’s • Knowledge and experience of inventory accounting and the Energy market • Managed team of accounting professionals Show less

Senior Manager-IT and Product FP&A 6/2013-11/2015 • Performed weekly, monthly, and annual forecasting for the Technology and Product organizations• Reported and managed annual budgets for the Technology and Product organizations• Business partner for Technoloy VPs and Product VPs within the organization, providing financial guidance for their organization• Compiled financial business cases including NPV and payback timelines• Managed project investment… Show more Senior Manager-IT and Product FP&A 6/2013-11/2015 • Performed weekly, monthly, and annual forecasting for the Technology and Product organizations• Reported and managed annual budgets for the Technology and Product organizations• Business partner for Technoloy VPs and Product VPs within the organization, providing financial guidance for their organization• Compiled financial business cases including NPV and payback timelines• Managed project investment financial governance processes• Liaised between Product organization and FP&A organization Manager-FP&A for Sales, Marketing, and Product 12/2011-6/2013• Developed monthly, quarterly, and annual forecasts for sales and product teams• Provided financial support for sales and product teams by compiling monthly financial analysis and adhoc requests• Compiled financial business cases for new projects to determine profitability by working with many areas of business (IT, Call Center, Supply Chain, Risk, Client Services)• Presented business cases to senior managementSenior Financial Analyst-FP&A (Supply Chain) 8/2010-12/2011• Developed Hyperion financial reporting package for Asurion Supply Chain• Coordinated legal entity separation project from a reporting perspective• Coordinated and performed monthly and annual forecasting, as well as ad hoc analysis for Asurion Supply Chain• Provided timely financial analysis for supply chain managementSenior Accountant-Financial Accounting (Supply Chain) 8/2009-8/2010 • Prepared monthly journal entries and monthly reconciliations for various accounts, including foreign subsidiary eliminations, freight accruals, inventory analysis, pricing files• Managed relationships and communication with Asia supply chain personnel for monthly close processes Show less

• Knowledge and experience in consolidation of foreign entities. Managed, reviewed, and analyzed the international accounting for Canadian and Chilean units• Assisted in the preparation of SEC filings including 10-K’s and 10-Q’s • Knowledge and experience of accounting for investments, worker compensation accounting, and equity transactions • Assisted in Sarbanes-Oxley testing at the corporate and facility levels• International travel experience to Chile; assisted in company… Show more • Knowledge and experience in consolidation of foreign entities. Managed, reviewed, and analyzed the international accounting for Canadian and Chilean units• Assisted in the preparation of SEC filings including 10-K’s and 10-Q’s • Knowledge and experience of accounting for investments, worker compensation accounting, and equity transactions • Assisted in Sarbanes-Oxley testing at the corporate and facility levels• International travel experience to Chile; assisted in company relations, internal audit, and financial inquiries Show less

• Planned, executed and completed financial statement audits for various clients, including two major Nashville retail companies, a hospitality company, healthcare companies, and a hospice company• Knowledge and experience in the flow of client processes, identification of risk areas, and evaluation of the design and operating effectiveness of client internal controls relating to Sarbanes-Oxley• Reviewed SEC filings including 10-K’s and 10-Q’s, to ensure adequate disclosure of all… Show more • Planned, executed and completed financial statement audits for various clients, including two major Nashville retail companies, a hospitality company, healthcare companies, and a hospice company• Knowledge and experience in the flow of client processes, identification of risk areas, and evaluation of the design and operating effectiveness of client internal controls relating to Sarbanes-Oxley• Reviewed SEC filings including 10-K’s and 10-Q’s, to ensure adequate disclosure of all material events and transactions• Performed a 401(k) audit, requiring an 11-K filing• Participated in evaluation and testing related to Sarbanes-Oxley regulations and compliance• Maintained client relationships and provided superior customer service Show less