Mandy Morgan Email & Phone Number

Bristol, England, Gb

Bristol, United Kingdom

Filton, Bristol

PA to Head of HR, Head of Analysis for Policy Team (AfP) and Head of Data and Management Information Team (DAMIT).Provide support to the Directorate’s Senior Managers:• Diary management; proactively/effectively manage complex diaries, making appropriate use of time and resources, taking advice as necessaryo carry out the role of ‘gatekeeper’, advising others of diary priorities and providing other advice as required i.e. availability, logistics etc o plan meetings, visits and events as appropriate, ensuring all details are confirmed and correcto maintain regular meetings with key internal and external stakeholderso flag atypical meetings and events in a timely mannero organise all travel and accommodation, making best use of Manager’s time, in line with Council policies and procedureso ensure briefing and diary papers are obtained and presented in an appropriate format and in sufficient time in advance of meetings to allow for reading/preparationo anticipate requirements, clarifying as appropriateo organise diary papers and briefing notes for meetings and speaking engagements, setting up briefing sessions when requiredo handle incoming and outgoing communicationso take initiative in prioritising, channelling and processing telephone calls, messages and correspondence ensuring it is routed to those that need it and draft replies are provided in a timely mannero take the necessary steps in the Managers’ absence to ensure calls and messages are responded too draft and/or transcribe, as required, high quality letters, documents and emails within required deadline and in the house style, making appropriate use of mail merge• Maintain administrative systems and databases in line with Councilwide processes, contributing to their continuous improvemento purchasing ie travel, accommodation, stationery, catering etco assist with budget management as required

Easton-In-Gordano, Bristol

Temporary assignment providing cover for Executive PA to Managing Director, Finance Director, Operations Director, HR Director Key responsibilitiesTo provide a confidential PA / secretarial / administrative support, including:• Reading emails, prioritising what requires attention and dealing with anything possible on their behalf. • Taking full responsibility to ensure all necessary deadlines are met by forward planning and prompting as necessary.• Diary management; Directors travel nationally and internationally so good journey planning, booking preparatory time and addressing any potential diary clashes. • Organising travel requirements as necessary. Assist line managers with the preparation of written communications, including presentations, reports etc communicating in a logical and concise manner.Act as ambassador for the MD and Board of Directors, both internally and externally, always displaying a high level of personal professionalism and discretion but at the same time remaining friendly and approachable. Oversee the maintenance of our Head Office ensuring any repairs / work carried out on the site is conducted in a timely manner and to a high standard.Organise conferences/business and social events as required.Support communication with Division / Group working to develop strong working relationships with counterparts in other Companies within the Group.

Winterstoke Road, Bristol

Temporary assignment providing PA support:Key responsibilities• Organising and coordinating all travel arrangements and meetings (using Concur & Condeco portals) ensuring all relevant documents are prepared and supplied. • Managing professionally all internal and external correspondence and communication. • Maintaining all calendar, agenda and meeting schedules. • Managing and updating all internal Group-wide distribution lists. • The preparation of reports based on minutes and notes of meetings chaired and/or attended and distribute them to participants as needed.• Facilitating and acting as a key point-of-contact in order to ensure the overall smooth running of the department and its successful day-to-day interaction with all other entities both internally and externally. • The provision of administrative support to other department members as required. • The creation of PowerPoint presentations and other materials and documents. • Managing and submitting expense claims reports and to check on their timely and correct processing. • Maintaining all internal and external contacts interacting with them on an on-going basis.

St Nicholas Markets, Bristol

Job Purpose• Responsible for the efficient management, development and administration of St Nicholas Markets and concessions sites on a day-to-day basis. • Lead on administration, finance, operations and supervision of 7 Market Attendants on a rotational basis.• Lead Officer; organised a number of key events.• Lead on the recruitment and selection of administrative posts. • Allocation and management of general admin / office duties for receptionist and markets apprentice, whilst ensuring reception cover during office hours. Achievements• Re-structured the markets office electronic filing system.• Developed and implemented efficient and effective office protocols.• Recruitment and selection of traders for all market operations.• Reviewed and updated market office systems to ensure they were fit for purpose.• Organised / event manager for key events; annual Italian Auto Moto Festival which attracts thousands of visitors, Love Your Local Market, St Nicholas Christmas Nails market, Open Doors Day (celebration of the history of the Exchange building), Farmers Market 15th year anniversary celebration, and Make Sunday Special markets, ensuring maximum income from letting all stalls whilst maintaining variety and quality of products on sale.

Welsman Social Services, St Paul'S, Bristol

Job PurposeWithin the directorate’s business support structure responsible for undertaking administrative tasks, day-to-day supervision of administrative staff, delivering effective administrative services and office management for Children and Young People’s Services:• Provided business support to a large operational social care office, including the Duty and Assessment Team for Central and East Bristol, 3 area social work teams and teams based on 3 hospital sites.• Controlled a large operational imprest using in-house finance systems for petty cash, inputting/authorising orders and invoices, trouble shooting finance processes on behalf of social work managers.• Supervised business support staff – monitored annual leave arrangements, redeployed staff during unexpected absences and arranged reception rota.• Liaised with Facilities Management staff about building repairs/maintenance and regular meetings with the cleaning supervisor. • Maintained a log of site Risk Assessments and informed the owners of these when they needed to be reviewed. • Awareness of internal and external customer needs and worked on a busy customer facing reception dealing with complex and, at times, distressing visitors/callers to the office.

City Hall, College Green, Bristol

(Secondment from Senior Office Administrator)Job Purposeimproving outcomes for children and young people, more specifically:• Worked closely with the Children and Young People’s Partnership, and Children and Young People’s Services to deliver Bristol’s plans for children and young people to achieve key priorities. • Oversaw key aspects of the commissioning and performance management of services for vulnerable children and young people. • Investigated and recommended ways of developing service users/children, young people and families’ participation in influencing the strategic planning and commissioning process. • Worked with providers to monitor and enhance services to deliver effective impact on outcomes.• Lead on designated projects, such as BME attainment and assisted with commissioning of the integrated youth service (Bristol Youth Links) contract worth £20M.

Bristol, United Kingdom

Job Purpose• Developed, co-ordinated, monitored and managed delivery of the Big Lottery Children’s Play Fund Portfolio, and all related project management activities on a day-to-day basis. This was a successful 3-year funded programme worth £939k, which finished in September 2010.• Supported the Deputy Head of Service to develop and co-ordinate delivery of the wider investment strategy for Youth and Play funding (annual investment budget of £984k).• Co-ordinated monitoring and evaluation of funded organisations performance and their services in line with council and external funders’ requirements.

Youth Moves (Youth Project - Voluntary Sector)

Planned/implemented all aspects of the strategic development of Youth Moves (YM), including marketing and promotion of the organisation, which was a company limited by guarantee that provided a partnership of youth delivery services in Filwood. YM was a joint funded project worth £1.4M. Specific duties:• Maintained Youth Moves website – identified/advised on areas of development.• Planned, developed, implemented all aspects of the YM marketing strategy, identified strategic and service delivery marketing objectives and appropriate media for publicising Youth Moves.• Established marketing standard and ensured this was replicated by each service provider through a monitoring process.• Developed links with local media, researched stories suitable for media coverage, generated press releases, undertook media interviews.• External liaison with local groups, event organisers, community organisations, local authorities and funders.• Organised design, production, distribution of leaflets/posters/exhibition material and other marketing literature (in line with marketing standard).• Organised events/presentations and ensured YM presence at relevant local community events.Strategic role, under management of Youth Moves Managing Director:• Business planning ensuring development plans were produced on a 6-monthly basis.• Developed/implemented the Marketing Strategy – identifying strategic and service delivery marketing objectives.• Submitted funders’ claims on a quarterly basis and quarterly reports for the Board and associated parties.• Prepared annual service provision action plans based on identified needs.• Contributed to budget decisions in line with service provision requirements.• Ensured target/output progress was monitored and progress/tracking reports were produced, whilst ensuring data sharing and collection systems for Youth Moves’ service providers were researched/implemented, and relevant information/reports were produced from such a system.

Bristol, United Kingdom

Purpose of role; ensured provision of technical support and administrative services, including the effective management of Support Services resources, more specifically:• Ensured effective service delivery through the appraisal/development of comprehensive administrative services, in accordance with policies and objectives.• Responsible for effective management of Support Services budget (£270k), and provided specialist advice/guidance relating to a range of financial issues. Reported and monitored actual expenditure against income, forecast spend, savings/pressures in relation to the service budget for Senior Management Team.• Provided administrative, financial support and advice to Senior Youth and Play workers in respect of procedures regarding building maintenance/repair, CRB clearance, insurance and licensing matters, ensuring youth centres were efficiently run and legally compliant.• Managed a team of 8 Secretaries/Administrators and prioritised, allocated and monitored the work of those staff. Promoted and maintained effective operation of the team through regular monthly team/individual supervision meetings, and performance reviews; agreed where necessary, individual work plans and ongoing training. • Co-ordinated recruitment, induction, training, support and line management of locality based administrative staff (x18) throughout the service. • Lead on interviews and appointment of new staff, contributed to the training and motivation of staff to enhance productivity and effective management.• Contributed to the development of service improvement and quality assurance in the Support Services Team – responded to operational needs, maximised service provision and cost efficiency by actively initiating, developing/implementing innovative working solutions.Key achievements:Restructured service budget of £4.1M in order to represent priority and non-priority areas, staff teams and externally funded projectsHeaded up support services staff re-structure