Mandy Murphy Email & Phone Number

North Shields, Tyne & Wear

Newcastle Upon Tyne, England, United Kingdom

• Met all customer call guidelines including service levels, handling time and productivity.• Effectively managed a high volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Defused volatile customer situations calmly and courteously.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.• Referred unresolved customer grievances to designated departments for further investigation.• Met or exceeded service and quality standards during every review period.

Cramlington, Northumberland

• Full production of weekly commission payment to Dealers.• Ensuring all necessary contracts and back up is correct.• Ensure all relevant paperwork meets network requirements• Monitor Dealer Accounts to ensure payments are correct Production of the daily and weekly query performance reporting for the operational management team and Directors.• Investigating & responding to any queries raised. • Met all customer call guidelines including service levels, handling time and productivity.• Solved unresolved customer issues.• Assumed ownership of team productivity and managed work flow to meet or exceed quality service goals.• Trained staff on operating procedures and company services.• Updated customer orders from start to finish in an accurate and timely manner.