Mandy Murphy Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Senior Audiology Assistant (Promoted from Audiology Assistant)Audiology Assistant (Promoted from Customer Experience Agent)• Assist audiologists in pre-screening clients for hearing aids and in providing personalized care, education and support for clients.• Support technophobic clients with setting up video calls, downloading the Lively app, and pairing their hearing aids to smart devices and other accessories.• Meet efficiency goals and drive down support costs through process improvement, training, and analytics. • Developed deep audiological expertise and assisted audiologists in real time appointments.

• Acted as a primary touch point for customers to answer inbound questions and inquiries over phone, email and chat. • Embodied company values in every customer interaction while ensuring a high first-call-resolution rate, contributing to a team NPS score of 80+.• Built strong rapport with colleagues in Audiology, Sales, Product, and Engineering to represent the voice of the customer across all departments. • Monitored customer service productivity to assure adherence and completeness in all customer transactions.

General Manager (February 2019 to October 2019)Head Bartender (February 2018 to February 2019)Promoted from Bartender to GM of the restaurant after 1 year. Oso is a Mexican restaurant in Harlem owned by Matthew Trebek. This highly-rated restaurant serves more than 20,000 diners a month from a small, but extremely well organized, space. Duties Included:• Running and overseeing the day-to-day business of the restaurant & ensuring that each customer left happy and with a unique Oso experience. • Managed recruiting, hiring, and scheduling for ~15 staff members• Developed and maintained all training materials for all front-of-house health department requirements (allergy, etc.)

Head Bartender (October 2015 to January 2018)Bartender (April 2015-October 2015Promoted for Head Bartender position after being recognized for exemplary Duties Included:• Assisting manager in inventory of liquor and other bar products.• Key Holder for the restaurant responsible for checking the cleanliness and safety of the restaurant/bar before locking up at night.• Compiling and keeping up with the day-to-day opening/closing duties and sidework.• Knowledge of common cocktail recipes as well as specialty recipes.• Knowledge of New York Liquor Laws

New York, Ny, Us

Organized and compiled personnel files and assisted with event planning and execution.

New York, New York, Us

Owned 50% of website merchandising for Domino’s content marketing strategy, responsible for selecting appropriate SKUs that matched editorial content and drove ecommerce revenue.