Mandy Henke Email & Phone Number

The Chicagoland Area

Managed projects and customer success for a technology consulting company that serves small businesses and school districts. Advised clients in resolving technology issues, including software, information systems, mobile device management, and online learning tools. Supported purchasing decisions by providing reports with options for functionality and pricing. Managed installation projects for devices, tablets, and PCs. Developed and monitored project budgets. Communicated with clients to provide status updates and address any issue that impacted quality or deadlines. Led professional development and training on new systems, adapting instruction to meet the knowledge of diverse users. Developed curriculum, maps, and process guides to enhance training. Engaged clients for post-installation support to identify changing needs, solve problems, and promote account retention. • Demonstrated consulting skills and the technical understanding needed to identify clients’ priorities and implement the proper solution. • Guided a private education client in evaluating, purchasing, and implementing an information system that served as the bedrock for their admissions, data organization, scheduling and communications.• Produced training and support videos to cover technical functions/processes.• Updated Heliox Group’s ticketing system by linking requests for service to a productivity management tool (Asana). • Built strong relationships with clients, including the C-suite, during complex integration projects. • Managed multiple, overlapping projects.

Advised and supported customers (administrators, teachers, students) in technology adoption and integration. Planned and managed new technology roll out projects. Collaborated with IT staff, including weekly planning meeting with the Director of Technology. Integrated technology, including iPads, MacBooks, Smartboard, and document cameras. Led training and professional development for users throughout the district. • Directed the transition to online standardized testing. Trained staff to use technology to administer the test and troubleshoot basic problems. Served as the primary technical support during testing. • Led roll out of testing on iPads for a standardized test (PARCC). Installed and tested the app, troubleshot errors, and created training documents for users, including documents with screen shots for students.• Managed physical inventory for technology devices at a school, ensuring records were accurate and current. • Served on the district's Teacher Leadership Committee for 3 years.• Demonstrated leadership skills needed to build collaborative teams with stakeholders by showing how technology improved their work and following up to offer support.• 7th Grade Girls' Volleyball Coach 2012-2014

Spencer Technology Academy

Nicholson Technology Academy

Guided customers (teachers) in accessing and using technology, including software and devices. Influenced and motivated educators to adapt new technology by demonstrating benefits to their work. Trained users on new systems and programs. • Recognized as an advocate for technology and its ability to improve learning.

Ba, English And Geography

M.Ed., Technology In Education

Teaching Certificate, Elementary Education