In Crieff Hydro I work as an Assitant Manager for a busy catering outlet. The Crieff Hydro is a 4 star hotel with over 600 guests a day. My main job is to obtain a smooth and efficient service to give all the guests the best experience they can have.The outlet that I'm in charge off has a Grab & Go breakfast buffet in the morning, is a cafe during the day and in the evening turns into a restaurant with a bar that is specialised in Gin.Since I've started working there the Health and Saftey aspect has been brought up to standard, made more revenue due to changes of the layout of the outlet as well as training and implementing a standard of procedure to smoothen the service and creating an optima work flow for more efficient customer service.

Sept 2016 – presentIn Tate Modern I started out as a General Assistant but soon got noticed by my manager for my strong leadership skills and I got promoted to Supervisor. As a Supervisor I managed a 40+ team throughout four busy outlets (the main Café, the Espresso Bar, Wild Beer and the Kiosk) in Tate Modern. After successfully making over half a million profit for the outside area I got promoted to Senior-Supervisor and was send all over Tate to restructure and streamline the different catering outlets throughout the building in order to make it more cost beneficial. My main responsibilities included: • Restructuring different catering outlets throughout the Tate in order to maximize profit.• Project development which included Wild Beer and turn it into a successful outlet• Plan and host events/Pop-up Bars (including the monthly Tate Late and Tap Take Overs)• Increasing Gross Profit by launching new products, implementing change and creating a marketing strategy plan • Ordering and Invoicing different suppliers• Creating Rota’s and payrolls with PlanDay and Excel• In charge of performance reviews, setting objectives, staff development and retention• Mentoring and taking responsibility of the development of staff with Learning Disabilities• Recruiting and training new team members (Supervisors, Baristas and General Assistants)

Tutor and Mentor of a teenager with Autism to help expand local communities knowledge and understanding of the issues that face modern family life. Responsibilities include: website development, organizing and promoting of events, shooting and editing films for website, fundraising activities.

When working for Sh! Womenstore I managed Manufacturing, the Online Sales and the Customer Service. My main responsible where:• Researching market demand and product development, which lead to a whole new line of products. Incl. Ordering and testing new products• Manufacturing products out of leather, rubber and silicone• Invoicing and shipping out orders • Customer service including managing the help/advice desk• Managing multiple departments• Product launching on different platforms including Amazon• Working with Epos Now, Magento, Khaos, Sage Pay and PayPal

Contract- Personal Assistant to Renzo Martens (contemporary award winning artist) producing/viral media for exhibition in Cardiff.

In charge of a team of bartendersHead cocktail barOpening and closing the barTraining of new employeesManaging the barBaristaWaitressInventing new cocktails/productsOrganizing eventsSet buildingOrdering