Mandy Oberst Email & Phone Number

Beaverton, Or, Us

Burgess Hill, West Sussex, Gb

Burgess Hill, West Sussex, Gb

- Budget and revenue reporting of previous day to corporate office.- Cash handling, accounting prior days’ cash revenue intake.- Accounts payable, coding invoices and entering them into the AP system M3 Accounting.- Entering payment for advanced purchase reservations into OnQ property management system.

- Motivated hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.- Interviewed, hired, coached and developed hotel associates, assisted with ongoing training and development, as well as addressing performance issues and taking appropriate corrective action to hold employees accountable.- Scheduled and lead daily and monthly team meetings to ensure proper communication and planning occurs.- Communicated guest satisfaction scores to hotel team and worked with team to achieve satisfaction goals. Our team achieved the highest scores in 15 years.- Responded to guests that reached out to management.- Managed expenses according to budget/forecasted guidelines to maximize hotel profitability.- Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.- Accounts Receivable, account management of current clients, sending out invoices, posting payment.- Accounts Payable, coding and approving invoices in the AP system Medius.- Responsible for all cash on property, accounting for cash revenue and bank deposits.

Staying on staff part time while being at home with special needs son full time.

- Accountable for achieving business revenue goals and established goals. Solicited and prospected new and existing accounts while developing and maintaining excellent client relationships. Developed and delivered account strategy relating to overall hotel performance.- Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability. Worked on pricing and mix of business. Needed understanding of market fluctuations and trends.- Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Needed to ensure integrity of sales data by documenting information in Delphi on a daily basis. Utilized sales tools such as Hoteligence and STR report.

- Responsible for selling/coordinating/detailing meeting space and food and beverage service.Answered in-coming calls, qualified, and distributed customer inquiries.- Provided administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information- Detailed and distributes Group resumes and BEO’s for the hotel team.- Provided support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. • Works side by side with staff to train and model appropriate guest service standards. • Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.• Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.• Evaluates staff performance and coaches to ensure standards are met.

• Processing check-ins and check-outs, verify billing, creating reservations, and processing special requests. • Assisting guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. • Working as a team player in meeting guests needs, and actively contributing to the efforts of other departments when necessary.• Monitoring room availability, following restrictions, and all booking policies and procedures.• Produces required volume of work by planning, organizing and prioritizing work duties.