Mandy Olson Email and Phone Number
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Mandy Olson is a Vice President of Member and Digital Experience (CX/DX/UX) | MBA | CX Certified FCX-III at Solarity Credit Union. She possess expertise in marketing communications, social media, email marketing, youth outreach, event management and 26 more skills.
Solarity Credit Union
View- Website:
- solaritycu.org
- Employees:
- 129
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Vice President Of Customer Experience (Cx/Dx/Ux)Solarity Credit Union Apr 2022 - Present∙ Drive innovation and influence product design to surprise and delight members.∙ Curate experiences that make members feel valued and impressed.∙ Serving as chief member advocate, create frictionless experiences across all channels and delivery systems.∙ Direct robust research using experience journey mapping and design thinking to better understand members’ motivations, needs, and experiences.
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Member Experience (Cx) ManagerSolarity Credit Union Jun 2019 - Apr 2022Yakima, Washington Area∙ Supervise CX Team to ensure a consistent Member Obsessed approach is taken with regard to all member communication.∙ Create and administer Solarity's Service Standards that all staff adhere to on a daily basis.∙ Create, launch and maintain survey touchpoints for all channels.∙ Lead creation of Personas, Empathy Maps and Journeys of assigned channels.∙ Manage and/or conduct direct Member research.
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Member Experience (Cx) EnthusiastSolarity Credit Union Dec 2015 - May 2019∙ Initiated contact with new members to ensure a consistent member onboarding experience.∙ Responded to 100% of member feedback surveys.∙ Outreach to existing members to deepen the member relationship through the reboarding experience.
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Training And Development CoordinatorSolarity Credit Union Jun 2015 - Nov 2015∙ Created training curriculum for a wide array of training, including training related to operations, sales, service, and coaching/leadership topics.∙ Conducted training classes.∙ Supported training facilitated by internal and external subject matter experts by arranging and tracking completion of course and making all other administrative arrangements.∙ Primary facilitator of new hire orientation and the first in line contact point for in-person communication with newly hired employees.∙ Administered and reviewed effectiveness of on-the-job training for newly hired employees.∙ Tracked required trainings for each employee as outlined in annual training plans.∙ Monitored, evaluated and recorded training activities and program effectiveness by creating and monitoring return on investment measures.
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Branch Manager And Certified TrainerSolarity Credit Union May 2012 - Jul 2014∙ Managed branch operations, maintenance, and expenses.∙ Served as the primary loan officer.∙ Directed branch sales and business development plans while working diligently to meet and exceed established service and sales expectations and goals.∙ Coached and directed branch staff.∙ Maintained the credit union reputation by continuously seeking opportunities for growth and positive public relations on a daily basis while serving in the community.∙ Protected member assets while ensuring branch security.∙ Certified CUNA CML trainer - provided program training to new hires and provided refresher training for all staff.
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Marketing And Communications SpecialistSolarity Credit Union Oct 2008 - Dec 2011∙ Created promotions, campaigns, and communication pieces.∙ Met with media and advertising consultants to coordinate media buys.∙ Created and maintained all social media including Twitter, Facebook and YouTube.∙ Prepared and communicated e-mail marketing campaigns.∙ Maintained and updated credit union website.∙ Coordinated and executed all financial literacy efforts.∙ Prepared and taught money management topics to students at local schools.∙ Managed the Davis Student Credit Union, a High School branch with 15 student tellers.∙ Oversaw all youth program efforts, including deposit days at local elementary schools.∙ Researched and maintained programs to select market segments.∙ Ran Scholarship program.∙ Coordinated and attended local events including parades, county fair, youth account holder activities, local festivals, and more.∙ Redesigned all forms and letters for consistent correspondence and maintained communication with members.
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Event Marketing InternSt. Jude Children'S Research Hospital May 2007 - Aug 2007Seattle, Wa∙ Provided support to St. Jude's marketing and fundraising efforts.∙ Coordinated mailings and events.∙ Maintained social media.∙ Planned, prepared, and attended fundraising events. -
Client Relations RepresentativeKey Bank Aug 2002 - Feb 2007∙ Trained new hires and supervised tellers.∙ Performed advanced client relations functions.∙ Processed merchant services transactions.∙ Worked diligently to meet sales goals.∙ Independently operated the drive-up facility.
Mandy Olson Skills
Mandy Olson Education Details
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Business, Management, Marketing, And Related Support Services -
Communications; Public Relations; Tourism Management -
Communication And Media Studies
Frequently Asked Questions about Mandy Olson
What company does Mandy Olson work for?
Mandy Olson works for Solarity Credit Union
What is Mandy Olson's role at the current company?
Mandy Olson's current role is Vice President of Member and Digital Experience (CX/DX/UX) | MBA | CX Certified FCX-III.
What is Mandy Olson's email address?
Mandy Olson's email address is mo****@****ycu.org
What is Mandy Olson's direct phone number?
Mandy Olson's direct phone number is +150924*****
What schools did Mandy Olson attend?
Mandy Olson attended Liberty University, Central Washington University, Washington State University.
What are some of Mandy Olson's interests?
Mandy Olson has interest in Children, Education, Economic Empowerment.
What skills is Mandy Olson known for?
Mandy Olson has skills like Marketing Communications, Social Media, Email Marketing, Youth Outreach, Event Management, Social Media Marketing, Marketing, Banking, Training, Account Management, Sales, Strategic Planning.
Who are Mandy Olson's colleagues?
Mandy Olson's colleagues are Melanie Matthews, Pablo Contreras, Aleena Fearr, Solarity Credit Union, Sean Mcewen, Connor Smith, Sherrin Melcher.
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