Mandy Payne Email & Phone Number

Spokane Valley, Washington, United States

Spokane, Washington Area

Manage Control Center/Dispatch Center that is responsible for scheduling, tracking, and monitoring over 700 field team members across 5+ statesAssist regional management with scheduling, operations, and client requestsAssist in processing payroll and billing for regional team membersConduct interviews and assist in the hiring processAssist in field operations of large events

Spokane Valley, Wa

Schedule and dispatch up to 25 journeymen plumbers, technicians and apprentices using Computer Aided Dispatch program.Answer and direct incoming phone calls.Create and maintain several company spreadsheets and databases.Schedule customer appointments.Contact customers regarding appointment timing, rescheduling, special part arrivals, etc.Track plumber location and assist with directions using GPS tracking software and internet mapping programs.

Maintain a safe, clean, and friendly environment Take and deliver customer orders Pour mixed drinks, tap beverages, and open cans and bottles Stock supplies, ice, refrigerators, and food Clean bar area and kitchen Prepare food orders Assist in resolution of customer disputes, altercations, and requests

Process invoices, check requests, donations, answer phones, schedule conference rooms, manage leadership’s calendar, and order supplies Compile daily, weekly, and monthly reports. Maintain and update financial and report monitoring dashboards Process travel and expense reports for multiple members of the office Create spreadsheets, org charts, form letters, and Power Point presentations for internal/external use Plan small and large events for both customers and the department Worked with management to maintain paperless office environment and promote/improve efficiency Worked individually with varying levels of supervision and as part of a team

Assisted Director of Customer and General Services with schedule, travel, expense reports, computer work, etc. March 2010 – March 2011 Assist Director of Shared Services and the managers in that department with schedule, travel, expense reports, etc. Create and manage SharePoint sites special projects Process invoices, answer phones, schedule conference rooms, and order supplies Compile monthly reports for multiple departments Assist in analyzing project budgets Manage and reconcile the department credit cards Create spreadsheets, Visio flow charts, Word documents, and Power Point presentations for internal/external use Plan small and large events for departments and project teams Assigned part time October 2011-September 2012 to assist with Gas Construction department with invoicing, work order management and paperwork Worked individually and as part of a team

Proof, edit, and produce appraisal reports, letters, and forms Data entry using various formats/programs (FileMaker Pro, Excel, Internet Explorer) Organize job files and folders Maintain appraisers' schedules Prioritized projects for timely completion Answer phones, assist prospective clients, and direct calls on nine-line system Perform any other tasks/duties as assigned to help the office or cover for coworkers when needed Hand delivered reports and processed shipments via FedEx and UPS

Customer service and sales Handle cash, check, and credit transactions Organize and maintain customer files Invoice expenses and order supplies Supervise and lead team shifts Coordinate repairs with independent vendors Process new credit account applications Organize and review daily business forms and files Maintain professional appearance and etiquette Cover other employee shifts as necessary

Athletic Training/Trainer

Athletic Training/Trainer

Activities and Societies: Alpha Phi Sorority

High School, General Studies