Customer Care Representative
CurrentAnswer multi-line phone system, Schedule service reservations for 11 dealerships covering 7 different brands, Create and update customer profiles, Learn and maintain up-to-date brand specific industry knowledge, Organize, distribute and perform outbound calls through customer retention program, Handle escalated calls, Customer online chat correspondence, Representative for Customer Experience Center at Lexus customer satisfaction meetings, Work closely with service department via phone and email correspondence, Train new associates for Customer Experience Center