Mandy Perrigo, Cpp Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Greater Omaha Area

Greater Omaha Area

Responsible for payroll activities for the organization including all aspects of payroll processing, vendor payments and general ledger entries. Maintains and prepares all payroll related documentation related to deductions, audits and regulatory requirements and administering leave policies. Conducts testing of online payroll system updates as needed to ensure accuracy of data at the time of system updates.

Greater Omaha Area

Responsible for payroll, insurance, and maintenance of records for the company’s branches throughout the Midwest, Florida, and Pacific Northwest. The Payroll/HR Specialist provides quality HR compliance and administrative support to Helget Gas vendors and team members.

Omaha, Nebraska

Provides Manpower Coverage Analysis and staffing recommendations for Marriott's network of Global Reservation Centers. Maintains an understanding of each center's scheduling processes and procedures and assist each center by troubleshooting issues with Marriott's Workforce Management software. A critical part of the Network Operations support team, responsible for providing ongoing scheduling support and analysis to the supported business units both domestic and international, including 12 reservation centers composed of 2,400 associates.

Greater Omaha Area

Responsible for supporting the Customer Care department as part of the organization’s administrative team with leadership responsibilities. Execute special and/or confidential projects for the Senior Director and/or Directors. Analyze problems and formulate recommendations to achieve desired results. Leads in tactical initiatives which support department programs, support associate engagement activities, leadership functions and preparations for visitors. Understands business operations, existing training programs, and Marriott protocol. Orders supplies for department as needed and assists in organizing company events. Ensures proper project and program coverage and service. Prepares and reviews written documents including daily logs, business letters, memoranda, letters, itineraries, agendas and reports, ensuring accuracy and completeness. Developed strong relationships with the Global Reservation Sales and Customer Care organization, Operations Training Teams, Owner and Franchise Services and Brand Marketing and Brand Management.

Omaha, Nebraska

Provides workforce resource support and Payroll to Customer Care associates. Inputs Customer Care Contact Center staffing information into IEX on a real time basis. Maintains workforce assignments via departmental databases, optimizes productivity via IEX, and manages the department attendance database for 250 associates. Processes payroll in Atlas, approves all schedule trades and Paid Time Off, makes payroll adjustments, and creates/distributes both internal and external reports. Evaluates staffing reports and forecasts weekly and recommends overtime/downtime changes in order to meet staffing requirements.

Omaha, Nebraska

Retrieve and analyze email for associates to ensure they respond to customers with quality according to company standards. This gathered information is then used in employees’ annual reviews. Also trained personnel on how to complete the responsibilities in the Customer Care Internet position. Provide positive and constructive feedback to team members. Develop materials to communicate varied standards. Proactively identify service trends to improve service delivery methods; make decisions and create timely solutions.

Omaha, Nebraska

Respond to emails and inquiries sent in by customers. Assist customers via email and phone in navigating the Marriott website and provide information according to Marriott’s guidelines. Assist in troubleshooting, when customers are having problems with the website functions. Up-sell products and services to create better Marriott experience in the future. Use established processes and sales techniques to attain maximum productivity and revenue while retaining customers’ loyalty and enhancing referrals.

Omaha, Nebraska

Supervise the Internet Customer Care Representatives, when the Manager is not available. Assist associates with any questions or problems they may have regarding customers’ inquiries or Marriott policies. Duties also include conducting investigations to research and resolve issues and customize responses to match customers’ business needs.

Omaha, Nebraska

Input hotel details/rates into the reservation database and airline systems. Data was used by reservation agents and travel agents to provide customers with the most current information.

Omaha, Nebraska

Respond to emails from customers with compliments and complaints regarding hotel stays or interactions with staff. Document details of guests’ experiences and communicate data with colleagues and hotel’s management team to ensure customers are satisfied and problems rectified to enhance repeat business and future referrals. Serve as liaison to transfer issues to the hotel professionals, so they can solve issues. Assist the hotel personnel to resolve those issues in a timely manner for the benefit of the customers and Marriott.

Omaha, Nebraska

Assisted diverse customers in booking Marriott accommodations.

Master'S Degree, Human Resources Management And Services, 4.0

Activities and Societies: Golden Key International Honour Society and Sigma Beta Delta Honor Society

Bachelor'S Degree, Business Administration And Management, General