Support the Registered Manager in the smooth running of the Home including the completion and maintenance of unit records for compliance and health & safety purposes. Responsible for the sourcing and purchasing of goods for the Home and organising and attending management meetings, producing agendas, taking and distributing minutes and co-ordinating follow-up activity.

Manager of a team of 12 individuals planning and managing workflow ensuring customer needs are met and exceeded. Utilise clear and concise communication skills to keep stakeholders informed. Responsible for all administrative matters including maintenance of personnel records, planning and allocating work patterns and holidays, managing sickness absence and contingency planning.

Responsible for the co-ordination and management of new customers transferring banking to NatWest delivering an excellent customer experience. Responsible for the delivery of new premises to the business in line with unit requirements relocating c60 people with full operational status on day 1.

Supported the Director in all aspects of running the unit including administration, production of management information, delivering business strategy and all personnel matters.