Amanda Riso Email & Phone Number

Portland, Or, Us

New York, Ny, Us

New York, Ny, Us

• Coached, mentored, and trained new site reliability engineers• Implemented programming industry standards for SRE automation• Advocated on behalf of the team to leadership and business teams• Reduced toil and manual tasks by establishing automation, increasing documentation, and partnering with developers• Collaborated with Technical Product Managers, Customer Success Managers, Release Managers, leadership, and developers on roadmaps• Created and reviewed technical specifications for project proposals• Acted as a sounding board for new ideas, problem-solving, and best practices for the team• Owned the team’s SOC2 and ISO 27001 auditing and evidence collection process

New York, Ny, Us

• Became tech lead within the first three months of employment• Mentored and trained new site reliability engineers• Led the team in software development mindset and industry standards• Partnered with business leadership to establish team priorities• Developed new Site Reliability Engineer training guide• Helped establish psychological safety around incidents, leading to incidents being reported quickly and more frequently• Increased code quality and reliability by addressing bugs, reducing happy-path code design, error handling, adding testing, and reducing code complexity• Wrote Azure automation using Terraform and PowerShell utilizing GitHub and Octopus Deploy

Portland, Oregon, Us

• Led the team to software development mindset and best practices• Collaborated with leadership, stakeholders, development teams, and team on roadmaps• Served as a sounding board for new ideas and problem-solving• Acted as technical adviser to the Information Security and e-commerce development teams on software best practices• Facilitated scrum ceremonies and stakeholder meetings• Created contribution guides for PowerShell and Python codebases• Led migration of Azure PaaS automation from PowerShell/ARM templates to Python Azure SDK• Wrote Python infrastructure tests in Behavior Driven Development patterns using Gherkin

Portland, Oregon, Us

• Provided training to developers and teams on continuous integration/delivery/deployment processes• Replaced on-premise documentation application with Azure-hosted application services• Developed a consistent security logging structure and implemented security logging for various Azure services and access logs• Created, supported, and maintained GitLab and Azure DevOps pipelines and templatesWrote Azure PaaS automation using PowerShell and Azure Resource Manager (ARM) templates

Bellevue, Washington, Us

• Worked closely with leadership, stakeholders, and development teams to create and implement roadmaps.• Stepped in to lead scrum ceremonies in the absence of the Product Manager.• Prepared and presented a monthly metrics report for the C-Suite, providing insights into distributed messaging systems and overall organizational health.• Fostered a DevOps mindset, leading to the development team assuming full production support responsibilities.• Proactively sought and implemented process and technical improvements.• Led and coordinated changes across multiple teams to replace and retire legacy systems and servers.• Conducted training for developers, quality assurance engineers, system analysts, and other business teams on distributed messaging systems.• Served as a technical advisor to internal teams during the design and implementation phase, utilizing GitLab’s built-in tooling.• Regularly took on the role of incident commander during outages unrelated to my team’s products.• Led the planning and execution of reducing technical debt in the Java codebase.

Bellevue, Washington, Us

• Worked in collaboration with program managers, developers, application owners, and support teams for integration, reliability testing, troubleshooting, and system tuning.• Managed distributed messaging systems, specifically SonicMQ and Kafka.• Created and implemented bash scripts for monitoring and self-healing, which successfully reduced the Mean Time to Repair (MTTR) from two hours to zero.• Gained knowledge and experience in the proper development lifecycle.• Provided continuous Tier 1-3 on-call support for multiple mission-critical systems.

Bellevue, Washington, Us

• Acted as the technical lead for the identity management sub-team, responsible for training both new and existing members.• Ensured data integrity by analyzing business logic and pseudocode.• Worked closely with various development and business teams to address data integrity issues and implement new customer features.• Collaborated with development teams to identify areas of technical toil and worked towards reducing them.• Took on the role of the primary technical writer and reviewer for internal documentation, and trained the team on best practices in technical writing.• Managed and troubleshooted our internal proprietary communication systems, which use TCP/IP and bridge to SonicMQ.• Provided round-the-clock Tier 1 and 2 on-call support for multiple mission-critical systems.

Designed and tested printed circuit boards (PCBs) per part schematics and United States Military Standard (MIL-SPEC)Designed Electromagnetic Interference (EMI) breakout cables for EMI testingCreated schematics for test equipment using AutoCAD per technical requirementsBuilt and tested test equipment for cockpit panelsCreated and maintained technical and procedural documentationRedesigned and built haptics feedback measuring system for push button systems using Arduino Uno microcontrollerTested, categorized, organized, and developed database for lenses based on light spectrum measurement

Everett, Washington, Us

Tested hardware/software prototypesPrinted circuit board designsProject developmentTroubleshootingEMI cable designHardware designSchematic design

Lakewood, Wa, Us

Restocked bathrooms, offices, and classrooms as neededKept facility in pristine conditionAssist management with planning and coordination of new rotations and techniquesTested and reported on new productsBrought an upbeat and encouraging attitude

Lisle, Illinois, Us

Tutored students of all ages and backgrounds in engineering, English, and mathAssisted students with library applications, questions, book research, and provided necessary resources for school workOrganized and maintained inventoryKept inventory database up to dateMaintained students’ accountsParticipated in inventory database migrationRetired and replaced inventory

Egg Harbor Township, Nj, Us

Assisted customers with any questions or concerns they hadRan the cash register when neededBecame one of the store’s main closersAccomplished and often surpassed sales goalsKept store organized, stocked, and cleanStayed up to date on the frequent rotation of merchandiseManaged inventoryParticipated in fiscal year end inventory check

Java Programming Certification

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor Of Science, Electronic Engineering Technology; October 2014