My role encompassed many different duties. I learnt how to use three different systems, took on the responsibility for ensuring there were no hold ups on site for houses to be cleared by the NHBC ready for completions as well as ensuring postal addresses were applied for and correct before entering onto our different systems. I assisted 12 team members in all day to day activities as well as ensuring all systems I used had the correct data so that other departments had he required information ready for building and selling of the new build. I needed very little supervision and only asked for help for clarifications as each member used different filing systems. I ensured all invoices were signed off by team members before processing for payment and kept a record of the payments per site on a fee tracker system. My role was so varied but I was always willing to help in other activities whether for my team or for the region.

My main duties include:• Liaising with Solicitors, Purchasers & other Estate Agents progressing sales process in order to meet deadlines for Completions• Answering calls, dealing with customers face-to-face and via email• Updating the in house system with all required details pertinent to house sales• PA Secretarial support for Branch Manager (and Area Manager as and when required)• Main trouble-shooter for other poorly-maintained branches setting up systems and ensuring correct and appropriate procedures established and embedded• Chasing overdue payments and debts• Ad hoc duties including stationery control, petty cash, statistics and report generation

I worked in both the Chatham and Wellingborough and my duties included:• General administration • Stationery ordering, telephone queries, adverts, mail-outs, general letters and creating property details• Entering data on the in-house Sales management system • Keeping checks on Petty cash• Ensuring all properties are market ready with all the correct information • Maintaining the filing systems• Assisting the Manager with weekly and monthly figures for Head Office

I worked for the Royal Mail for a number of years and gained promotion from a Data Entry Clerk, to Secretary and then to PA. During this time my duties evolved and included:• Diary Management • Organising and preparing relevant paperwork for meetings• Managing the in house databases (using change and version control)• Managing and administering the procurement of Stationery• Arranging Travel, overnight Accommodation, Internal and external meetings and Conferences and courses etc• General administration duties to assist a team of 25 senior, high level managers • Data entry for the finance section to enable payment of invoices which meant I had to be accurate and had to reach tight deadlines especially at month end• As the Team were all remote workers I had to prioritise my workload and use my own initiative in making decisions*I had a career break from 1993 – 1998 maternity & raising family