Mandy Schwartzentruber Email & Phone Number

Indianapolis, Indiana, United States

• Served as the centerpiece to United Way's Customer Success Program and strategy for Salesforce.org Philanthropy Cloud (SPC). My goal was to work with organizations of all industries and sizes transform their Corporate.
• Completed SPC Certification within first 45 days of hire
• Created eight new program-enhancing resources including presentation slides, training/enablement guides, reporting metric standards and customized SPC content within first 5 months of hire
• Built relationships with customers to understand their business needs and CSR goals, and develop year-round strategies aimed towards increasing employee engagement and greater social impact
• Oversaw SPC customer onboarding process to ensure successful implementation and launch of the platform, including Org Administrator training and enablement
• Consulted on SPC platform best practices, communication recommendations, and ongoing maintenance

Indianapolis, Indiana Area

• Recruited to promote the 2019 Heartland International Film Festival by developing and executing all marketing strategies, advertising campaigns, and PR initiatives. Lead marketing team efforts to initiate a brand.
• Increased festival attendance by 11% and ticket sales revenue by 25% (YoY)
• Maintained relationships with 25+ vendors to produce all marketing collateral, coordinate the distribution of 15,000 festival guides, oversee print and installation of all film festival signage for four (4) theater.
• Developed organization's first Marketing Content Strategy/Calendar to increase visibility and engagement throughout the year
• Implemented cross-departmental processes to ensure fulfillment of sponsorship contracts and partner agreement deliverables
• Reduced marketing expenses by eliminating 32% of email provider SFMC account's faulty subscriber records

Indianapolis, Indiana Area

• Owned the direction and vision of the marketing services practice at nimblejack, and lead the team towards carrying out the agency's mission and services. Fostered a healthy, thriving workplace for an exceptional.
• Provided unwavering support for team members with a focus on the employee experience - keeping team members engaged, motivated and thriving
• Mentored, trained and retained top-level team members
• Collaborated with the Services Leadership team to improve cross-departmental alignment, customer service and support
• Enhanced project delivery by developing improved project methodology, revamping resources and improving documentation and its accessibility
• Remained in tune with industry standards and best practicesRelationship Building:

Indianapolis, Indiana Area

• Resource Management:
• Responsible for the successful management of resourcing for all potential and closed business.
• Liason between the Go-to-Market sales team and Operations to ensure successful resourcing across all project work.
• Collaborated with Managers of all departments to facilitate appropriate staffing, maintain healthy utilization, and anticipate hiring needs.Process Improvement & Documentation:
• Identified process issues and lead creation of documented services operations processes by helping to facilitate conversations that ultimately supported efficiency initiatives.
• Administered support and enablement for the company-wide use of Mavenlink, a project management and resource planning application. Partnership Relationship Management:

• Responsible for managing the ebbs and flows of all projects and client engagements. Served as lead liaison between all departments to ensure projects were successfully executed from the point of initial intake to final.
• Assigned resources for all projects based on role, employee skill set and capacity to ensure project deliverables are successfully implemented.
• Ensured all billable employees maintained a balanced workload to hit company-wide utilization goals while also creating an engaged and healthy employee experienceCollaboration / Innovation
• Managed meetings related to project workflow, resource allocation and utilization amongst all departments. Provided improvements and solutions when necessary.
• Developed and presented reports to Leadership team related to utilization, forecasted capacity and potential staffing and/or training needs

Indianapolis, Indiana Area

• Account Executive / Program Manager: Engaged with both for-profit and not-for-profit clients on and off-site to identify and respond to marketing/advertising campaign needs. Served as primary contact to help manage.
• Production Coordinator: Implemented plans to ensure creative projects were produced efficiently, cost effectively and exceptionally. Cultivated and maintained partnerships with local vendors by procuring competitive.
• Traffic Manager: Oversaw and maintained company project timeline encompassing 75+ jobs for 12 major client accounts, ensuring all jobs were successfully completed. Reviewed/approved invoices for digital production.

Indianapolis, Indiana Area

• Client Relations / Coordination: Supported managing partner and consultation team by scheduling, preparing and coordinating trainings, presentations, workshops, and meetings while productively communicating with.
• Project Supervision / Office Management: Improved corporate branding, logistical routines, and office efficiency by streamlining project management timelines/checklists, presentation materials, marketing materials, and.

Indianapolis, Indiana Area

• Event Coordination: Orchestrated all internal/external school events and fundraisers by fruitfully engaging with Herron staff and community partners to develop and market the school.
• Volunteer Coordination: Successfully recruited and retained volunteers while coordinating and managing volunteer programming to support a school population that maintained a 50% yearly growth rate.
• Admissions Assistance: Assisted admissions department and served as ambassador to share the school’s mission and vision by giving tours, meeting with prospective families, and ensuring application completion.
• Front Office Management: Organized, created, and implemented logistical routines for administrative staff. Maintained effective communication with Principal to assist with scheduling needs, professional correspondence.

Indianapolis, Indiana Area

• Event Management / Community Engagement: Coordinated the Independent Music + Art Festival (IMAF) to increase attendance from 1000 to 5000, while generating a $25,000 budget through sponsorship and grants, and.

Bachelor'S Degree, Tourism, Convention, And Event Management; Arts And Humanities

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities