Mandy Sharpe Email & Phone Number

Charlotte, Nc, Us

An effective operations leader and customer success strategist who serves as the lead point of contact for a major client account that consists of 20 individual subsidiaries generating $2.2M in annual revenue. Key Achievements➣ Revived multiyear agreements and prevented churn for 9 up-for-renewal clients in 2023—increasing revenue by $243k while exceeding clients’ expectations. ➣ Recognized for an explosive renewal rate of 108%! ➣ Implemented expert renewal… Show more An effective operations leader and customer success strategist who serves as the lead point of contact for a major client account that consists of 20 individual subsidiaries generating $2.2M in annual revenue. Key Achievements➣ Revived multiyear agreements and prevented churn for 9 up-for-renewal clients in 2023—increasing revenue by $243k while exceeding clients’ expectations. ➣ Recognized for an explosive renewal rate of 108%! ➣ Implemented expert renewal strategies that ensure customer success, retention, and risk mitigation deliverables. ➣ Handpicked to streamline processes and procedures for a new program—delivering optimized Client Success.➣ Provided product development support and assistance within the organization by utilizing feedback from customers and individual feature enhancement ideas as a key contributor in product development and testing.➣ Maximized product adoption, understanding, training, and ROI by serving as the customer’s advisor.➣ Recognized as the client’s thought leader and customer advocate, providing best practice advice and coaching for new products and services. ➣ Created Program Reviews and Strategic Alignment presentations for clients as well as training documentation. ➣ An effective relationship builder with all internal departments and teams as well as client contacts.➣ Keep updated on current product/technology changes, tools, and processes that support client and business sales and business expansion efforts. Show less

Charlotte, North Carolina, United States

Directed operations and served as the point of contact for a regional customer base that consisted of 287 accounts and generated $3M in annual revenue. Promoted long-standing team/client relationships that resulted in an additional $75k in monthly recurring revenue. Key Achievements➣ Managed daily operations, empowered teams to go “above and beyond” in carrying out time-sensitive operations, and promoted process improvement feedback.➣ Instrumental in expanding a… Show more Directed operations and served as the point of contact for a regional customer base that consisted of 287 accounts and generated $3M in annual revenue. Promoted long-standing team/client relationships that resulted in an additional $75k in monthly recurring revenue. Key Achievements➣ Managed daily operations, empowered teams to go “above and beyond” in carrying out time-sensitive operations, and promoted process improvement feedback.➣ Instrumental in expanding a national account by 80% within 24 months.➣ Delivered quarterly business review data—presented to the client’s corporate executives➣ Served as a proactive problem-resolution strategist by quickly gathering and analyzing data while considering the financial/operational ramifications on the organization.➣ Awarded Customer Success Manager of the Year in 2021.➣ Eliminated customer issues and kept the company’s goals forefront while maintaining an excellent client experience.➣ Kept current and knowledgeable of company products and technology platforms—supporting customers and internal resources. ➣ Identified/followed up with upsell opportunities that increased revenue and product presentations. ➣ Ensured accounts were renewed on time and provided enhanced services to the customer’s security needs. ➣ Served as a technical assistant and provided system training to customers—in-person and virtually. Show less

Linthicum Heights, Maryland

Instructed children in leadership, teamwork, and project management using a kinesthetic activity program. Collected test data and customized teaching methodologies to improve overall outcomes.Key Achievements➣ Utilized effective time management and leadership skills that ensured instructional deadlines were met. ➣ Assembled an 81-page yearbook using advanced software. ➣ Utilized differentiated instruction methodologies that enabled students to learn and retain… Show more Instructed children in leadership, teamwork, and project management using a kinesthetic activity program. Collected test data and customized teaching methodologies to improve overall outcomes.Key Achievements➣ Utilized effective time management and leadership skills that ensured instructional deadlines were met. ➣ Assembled an 81-page yearbook using advanced software. ➣ Utilized differentiated instruction methodologies that enabled students to learn and retain the curriculum. -----------------EARLY CAREER-----------------Richland School District 2Columbia, SCSixth Grade Teacher2012 to 2015Lancaster County School DistrictLancaster, SCTeacher2010 to 2012 Show less

Master Of Education - Med, Educational, Instructional, And Curriculum Supervision

Bachelor Of Arts - Ba, Education