Mandy Sharpe Email & Phone Number

Accomplished Operations/Project Leader and Customer Success Manager, successful in transforming training and operations performance. Integrate process optimization and controls. Instrumental in boosting customer business success and delivering uncompromising project, client success, and operations performance. SUMMARY OF QUALIFICATIONS✔ Sustained excellence in managing operations, cost containment, risk management, and productivity. Foster continuous improvement initiatives that drive a smart, safe, and productive workforce. Influence teams to work smarter—boosting productivity.✔ Superb communicator, relationship builder, and culturally competent project/operations leader with the ability to assemble and lead highly productive, top-tier operations and customer success teams. Devise/deliver proactive short- and long-term planning and execution. A solid operations leader with innovative operational enhancements and continuous process improvements to streamline operations. ✔ Knowledgeable of and proficient in process optimization, product client/staff training, and effective operations analysis that drives proactive risk management and mitigation success. Committed to quality, profitability, clear communications, and industry leadership.✔ Culturally competent leader who demonstrates a strong work ethic and a creative mindset. Recognized as an effective thought leader with the ability to design and execute solid industry operations restructuring efforts to boost overall productivity and efficiency enhancements. A skilled product and client corporate training strategist utilizing problem-resolution strategies to deliver customer product/services ROI.AREAS OF EXPERTISECustomer-Focused Operations Leader ✯ Inspire Workforce Commitment ✯ Effective Cost Controls Process Improvement ✯ Quality Assurance Delivery ✯ End-to-End Project Planning & LeadershipResource Allocation ✯ Product & Staff Training ✯ Lead Diversity, Equity, Inclusion, & CohesionIdentify and Mitigate Operations Risk ✯ Problem Resolution Strategist ✯ Customer Success Leadership