Mandy Simonson Email & Phone Number

Rolling Meadows, Illinois, United States

Effective staff management including mentoring, developing, motivating, coaching and retaining qualified call center associates.Track and report out on associate’s key performance metrics to drive team success.Responsible for performance management to coach associates to meet call center metrics, sales targets and quality targets.Perform call monitoring and coaching sessions.Work with the team as a group, coaching and motivating the team to meet goals.Coach and work through goal-setting with associates.Prepare and communicate monthly and annual performance reviews.Communicate, interpret, and ensure compliance with company policies, procedures, and goals as they apply to their area of supervision.Coordinate large volumes of web and phone transactions to ensure prompt and accurate order processing while maintaining profitability and increasing conversions.Professionally resolve customer issues and elevate as appropriate.Act as a liaison between the manager and team to increase the level of communication and problem resolution.Provide assistance to peers and management on daily tasks, special projects, and resolution of issues.

I handle all Customer Care Inquiries via email. Makes calls to our Licensed Sellers, when needed, to inquire about tickets delivery to our customers. Assist Co-workers when needed whether its a question or help with the work load.I help with Cancelled/Postponed Events (When needed) This means that if an event has been cancelled, postponed or rescheduled we will notify the customers. Same with UPS Tracking.(when needed) Submitting claims on packages lost & ensuring that all tickets are delivered in time to the event for our customers. Traveled onsite to various events to help at the Box office including Electric Daisy Carnival Music Festival in Las Vegas, Lollapalooza in Chicago, Midtown Music Festival in Atalanta, Voodoo in New Orleans, as well as the Masters in Augusta.

Algonquin, Illinois

I assist guests by providing them there shoes, as well as, lane assignments & payment.I enter all names assigned to that lane. I make calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores.

Lake Zurich

I assist guests by providing them there shoes, as well as, lane assignments & payment. I made calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores. Also assisted with Cleaning the lanes after the bowling party left for the day. This is a very league based Center & I would help ensure they started in a timely fashion as well as help if any issues came up.

I assist guests by providing them there shoes, as well as, lane assignments & payment. I made calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores.

Handling calls from Snap on Tool Truck Dealers & pushing new products. Taking phone calls from Customers who purchased or had questions in regards to the product. Responded to Customer inquiries via email as they came in.