Mandy Simonson Email & Phone Number

Rolling Meadows, Illinois, United States

Effective staff management including mentoring, developing, motivating, coaching and retaining qualified call center associates.Track and report out on associate’s key performance metrics to drive team success.Responsible for performance management to coach associates to meet call center metrics, sales targets and quality targets.Perform call monitoring.

I handle all Customer Care Inquiries via email. Makes calls to our Licensed Sellers, when needed, to inquire about tickets delivery to our customers. Assist Co-workers when needed whether its a question or help with the work load.I help with Cancelled/Postponed Events (When needed) This means that if an event has been cancelled, postponed or rescheduled we.

Algonquin, Illinois

I assist guests by providing them there shoes, as well as, lane assignments & payment.I enter all names assigned to that lane. I make calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores.

Lake Zurich

I assist guests by providing them there shoes, as well as, lane assignments & payment. I made calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores. Also assisted with Cleaning the lanes after the bowling.

I assist guests by providing them there shoes, as well as, lane assignments & payment. I made calls to the Mechanics Office should an issue arise on the lane. I also assist guests should they have any questions in regards to how to bowl or how to operate the screens that show there name & scores.

Handling calls from Snap on Tool Truck Dealers & pushing new products. Taking phone calls from Customers who purchased or had questions in regards to the product. Responded to Customer inquiries via email as they came in.