If you’re looking for creativity, drive and positive energy that inspires others… I’m who you need.I’m adaptable and love to get stuck in experience new things to learn and grow. I have 22 years’ experience in customer service, 15 have been in the energy industry and I’ve been a Leader since 2015.I specialised in Change Management in 2020 and I'm currently working in the Higher Education Sector, facilitating continuous improvement to their education administration systems.I have a proven track record for success and creating a positive and supportive environment where people are empowered with the skills and confidence to be the best they can be.Message me if you want to get in touch and know more.CHANGE MANAGEMENTI find change and continuous change management very exciting, I love nurturing creativity to try something new for our customers and to go against the grain to make our service and processes better.I encourage people to share their 'Blockers' and run sessions to problems solve, come up with new ideas and risk assess. With so many new technologies and improvements it's important to drive continuous change within a business to keep it up to date and working smarter.COACHINGI love coaching and helping people develop and achieve their goals. I led a team of coaches who identified knowledge gaps and training needs and coached 150+ front line complaints staff. I believe there’s room for coaching in any leadership role whether you are running daily meetings or one to one, you can get so much out of a great coaching session and SMART action setting. I've seen amazing results through coaching and running daily meetings and I get so much joy from that.