Mandy Smart Email & Phone Number

Northamptonshire, England, United Kingdom

• Manage the administration, order placement, customer calls for all accounts.
• Responsible for a portfolio of medium sized customers and manage relationships acrossthese accounts.
• Maximise revenue from own account base through new business attainment andexpanding volume of current lines.
• Maximise profits from existing customer base through detailed profit analysis andsubsequent price management.
• Deliver strategic plans which are managed by the National Account Manager for keycustomers addressing topics such as growth, innovation, sustainability, and ease ofbusiness.
• On board new customers following a detailed handover from the new business team.

Daventry, England, United Kingdom

• Primary day to day point of contact within Ceva Logistics for assigned clients.
• Work in partnership with the clients to produce forecasts and detailed activity planning in support of revenuetargets and delivery of operational services.
• Ensure that all Added Value Services including cycle counts, rework, Kitting etc is quoted to and signed offin advance by the client prior to invoicing.
• Assume full responsibility for the clients monthly invoicing process, ensuring accuracy and that all servicesare billed in the appropriate accounting period.
• Ensure an accurate back up is available to support all invoice entries and evidence the charge to the client.
• Monitor the overall KPI, SLA and QA commitments across all clients.

Banbury, England, United Kingdom

• Oversee the deployment of projects.
• Day to day booking of onsite and remote engineers.
• I am responsible for interacting with clients to ascertain project intent and requirements, for both rolloutsand individual orders, this will involve planning and attending meetings, occasionally on site.
• Controlled expenses by improving resource allocation.
• Interfaced with leadership and engineers to share best practices and project updates for continuousimprovement planning.
• Maintain and manage the issues that arise with installations.