Mandy Smart Email & Phone Number

Northamptonshire, England, United Kingdom

Manage the administration, order placement, customer calls for all accounts.• Responsible for a portfolio of medium sized customers and manage relationships acrossthese accounts.• Maximise revenue from own account base through new business attainment andexpanding volume of current lines.• Maximise profits from existing customer base through detailed profit analysis andsubsequent price management.• Deliver strategic plans which are managed by the National Account Manager for keycustomers addressing topics such as growth, innovation, sustainability, and ease ofbusiness.• On board new customers following a detailed handover from the new business team.• Drive improved customer satisfaction and engagement with existing customers.• Deliver high levels of customer satisfaction through a consistent service via targetedcustomer visits in line with company and customer expectations.• Manage commercial relationships with customers, streamlining the order to cash cycle.• Ensure all customer data and communication is recorded accurately within Salesforceand utilise the system to review current performance, generate quality sales leads andplan and implement marketing campaigns in line with company strategy.

Daventry, England, United Kingdom

Primary day to day point of contact within Ceva Logistics for assigned clients.• Work in partnership with the clients to produce forecasts and detailed activity planning in support of revenuetargets and delivery of operational services.• Ensure that all Added Value Services including cycle counts, rework, Kitting etc is quoted to and signed offin advance by the client prior to invoicing.• Assume full responsibility for the clients monthly invoicing process, ensuring accuracy and that all servicesare billed in the appropriate accounting period.• Ensure an accurate back up is available to support all invoice entries and evidence the charge to the client.• Monitor the overall KPI, SLA and QA commitments across all clients.• Manage and effectively co-ordinate activities and service levels with clients, customer service team andOperations, managing expectations, timescales, and any internal constraints.• Set and manage the client’s expectations on the delivery of all special projects, implementations etc.providing internal Project Plans to the operation with timelines and set responsibilities.• Resolve customer complaints/issues.• Head of CSR (Corporate Social Responsibility) Team.• Site Communications Champion.

Banbury, England, United Kingdom

Oversee the deployment of projects.• Day to day booking of onsite and remote engineers.• I am responsible for interacting with clients to ascertain project intent and requirements, for both rolloutsand individual orders, this will involve planning and attending meetings, occasionally on site.• Controlled expenses by improving resource allocation.• Interfaced with leadership and engineers to share best practices and project updates for continuousimprovement planning.• Maintain and manage the issues that arise with installations.• Effective communication with the Sales team, receiving orders for individual bookings or projects, the rolemust assess the information supplied and clarify gaps - using the appropriate resource, where issues arise,and as appropriate, the Sales team will be advised.• Communication with the accounts team is essential to ensure that orders are fulfilled correctly, and thatstock is available for a planned installation.• Where a roll-out or project is in place, booking a series of installations will need to consider individualorders and the travel time of engineers.• Regularly conduct an internal audit for individual engineers to ensure the project documentation and CRM,are completed as appropriate.• Where non-installation tasks are required for business as usual or project work, I ensure the tasks areassigned to the correct resource, this could include customer call back, liaising with customer IT to establish requirements for a project - or even assigning IT resource internally to assist with complicated installations.