Mandy Smith Email & Phone Number

Surrey

As manager of a large restaurant my success was due to my ability to quickly understand customer needs, business drivers and challenges, as well as building strong commercial & work relationships within and outside the organisation. I am a motivated leader experienced in managing large teams to deliver to timescales and budget. I developed and managed an amazing team that I was very proud of.

London

As part of the role I identified each stores sales and profit opportunities across all brands to engage key stakeholders in the ownership and delivery of results. I carried out focused store visits to maximise income through excellent customer service and operational standards. Ensured all stores were compliant with the company food safety regulations based on HACCP plus Health and Safety regulations, completed full audits regularly and supported stores to ensure that they had robust systems in place.

Hampshire, England, United Kingdom

I was appointed the opening manager of a new store and responsible for a large restaurant in store, and a coffee shop situated in large regional shopping centre. Recruited and developed a successful multi-skilled team with customer service at the forefront of what we did. Built strong head office relationships in order to maximise and develop new initiatives and ways of working, then went on to became a trial store for the company.

Surrey, England, United Kingdom

In this role I was Deputy Sales Manager in both the Guildford and Wimbledon stores. Being Deputy Manager gave me the opportunity to become part of the new store opening team working with head office so I would go and support new store openings as a trainer for up to 3 weeks at a time. I also would regularly cover other stores as acting manager.

Btec National Diploma In Business And Finance, Hotel And Catering

O’Levels, Varied