Mandy Sorensen Email & Phone Number

Remote

- Code Amazon interview responses to produce training material for natural language processing and machine-based coding- Gather insights for Amazon by analyzing data to improve structure and quality of interview notes to ensure high-quality recruitment and talent acquisition at Amazon - Calibrate findings in meetings with raters and key stakeholders to increase inter-rater reliability

- Enabled company growth of 40% by managing recruitment process and running onboarding program- Built out people strategy and advised CEO on people matters - Managed employee lifecycle from day one through offboarding- Defined career paths, created performance management process, and built out compensation philosophy to support employees in their development- Managed international payroll and ensured compliance with US and international employment laws- Wrote and administered employee engagement survey and implemented data-driven changes- Ensured accuracy and compliance on people data and researched new HRIS systems to scale as we grow- Created programs and policies that fostered an inclusive and supportive culture - Collaborated with DaySmart leadership to merge people processes during the acquisition period

- Restructured and improved new hire "buddy" program to increase engagement- Evaluated onboarding surveys and modified questions to ensure accurate data was being collected- Analyzed and created onboarding and exit survey reports for the Senior Leadership Team- Collaborated on onboarding processes by creating user accounts and communicating with new hires- Audited I-9s to ensure accuracy and completeness for the acquisition by Clarivate- Managed and launched yearly company-wide Safe and Ethical Workplace Training for 2500 employees- Maintained company intranet to ensure employees were informed of company events and updates- Co-creator of language networking program for employees to connect around the world and practice other languages- Member on leadership team for the Women's Employee Community Network

Ann Arbor, Michigan

- Improved current onboarding processes for new hires in the Organizational Learning Department - Co-founder of the committee to increase employee happiness and engagement- Addressed training gaps by creating and facilitating trainings on technologies such as Slack, Zoom, Duo Security, and Google Suite- Increased reporting and metrics capabilities in an effort to foster data-driven decisions- Rewrote surveys for the diversity, equity, and inclusion (DEI) classes across campus- Coordinated more than 100 DEI classes for over 3000 participants- Streamlined team communication as well as upgraded technology for productivity and effectiveness

Ann Arbor, Michigan

- Coordinated and executed global onboarding for 150+ employees in all Duo offices and remote locations- Managed and trained a cross-functional team across all Duo offices to deliver an organized, consistent, and smooth orientation- Modified and improved efficiency around the process of onboarding an employee, such as reorganizing and consolidating steps in the onboarding process- Maintained all new hire information in human resources systems and databases and coordinated with employees in other departments to access and utilize accurate new hire data- Consulted on recruiting process to ensure efficiency, accuracy, and streamlined communication between the recruiting team and People Operations team- Led a combined Duo and Cisco integration team that merged Duo’s new hire onboarding processes with Cisco’s new hire onboarding processes during the acquisition period- Planned and coordinated Duo Employee Onboarding sessions for current Duo employees’ transition onto Cisco systems - Designed and created a survey to assess organizational health during acquisition period to ensure culture continues to be supportive in times of change- Assisted in organizing, managing, and running a monthly onboarding event that all new hires attend to learn about Duo’s journey and unique culture

Detroit, Mi

- Implemented and maintained work-life balance initiative for over 10 business areas with 4,000+ team members in order to increase team member happiness and reduce turnover and burnout- Analyzed and enacted changes for HR helpline to increase efficiency, organization, and create a better team member experience- Created onboarding and training process for new human resources interns to facilitate their transition onto the team and support them in effectively mastering necessary skills- Evaluated results from parental leave survey and suggested changes to implement in order to foster team member happiness and appreciation- Collaborated on the development and management of the company-wide engagement survey for over 16,000 team members, as well as contributed to the design of the new analytical dashboard- Assisted in managing rewards program for team members “living” the Quicken Loans culture, including sitting on voting committee and organizing the winner presentation- Helped create layout and content of performance management system, including journal for accomplishments or opportunities, area for feedback from leaders and co-workers, tracking progress on goals, and visibility into company-wide goals- Examined results from the company-wide engagement survey and analyzed attrition data to begin revamping current sabbatical program

Detroit, Mi

- Wrote and administered needs assessment, organized focus groups, and planned pilots for the work-life balance project- Collaborated on the development and management of the company-wide engagement survey for team member engagement- Completed audit of team members for bonus and merit based pay eligibility for 2016- Researched benefits such as maternity leave, paternity leave, and sabbatical leave to improve the team member experience - Analyzed current processes for our help-line in order to create and implement more efficient processes

Detroit, Mi

- Consulted and assisted in the work life project in human resources to create and administer the highest quality survey as well as understand how to develop happy team members- Participated in organizing and managing Telephone Consumer Protection Act compliance in order to ensure all teams were in compliance with FCC law- Shadowed team members throughout company to map out processes in Visio in order to improve the efficiency and productivity of the overall process

Detroit, Mi

- Assisted with the coordination and planning of training sessions for 150 leaders- Organized information for more fluid communication between team members in order to increase productivity and efficiency- Cataloged and managed participant list, certificates, and t-shirts for hundreds of team members completing the first level of their leadership journey - Scheduled and planned rollouts for different teams each week for level one of the journey, ensuring each kick off ran smoothly - Presented at an intern idea pitch in front 800+ people and won 1st place in category

Detroit, Mi

- Planned and coordinated monthly technology training classes, as well as scheduled and managed other weekly classes for teams and individual team members- Acted as liaison between technology training team and the business intelligence training team to help schedule and advertise business intelligence classes- Worked towards making the technology training team as efficient and productive as possible, while integrating the ISMs into the daily culture

Cleveland/Akron, Ohio Area

-Oversaw and trained group of 15 interns, ensuring all interns were productive and effective in their duties-Planned and executed baseline concussion testing sessions for 6,000+ athletes during summer 2014-Acted as main liaison between testing team and athletic trainers to achieve efficient testing sessions-Began changing feedback systems and organizational culture within the lab to foster and promote productivity and efficiency

Cleveland/Akron, Ohio Area

- Conducted baseline concussion testing of mental processing speed, reaction time, memory, balance, and dynamic and static visual acuity on athletes using improved version of the iPad application from summer 2012- Coordinated with athletic trainers and coaches from over 50 high schools and colleges to organize and arrange testing sessions for 5,000 athletes- Managed and scheduled the testing team for the baseline testing sessions - Modified and adapted current concussion application for use on children

Ann Arbor, Mi

- Conducted neuropsychological intake assessments of veterans entering the Community Living Center- Administered the Addenbrooke’s Cognitive Examination/Mini Mental State Examination, WAIS-IV Subtests, Memorial Delirium Assessment Scale, Peabody Picture Vocabulary Test Form B, Trails A and B, Hopkins Verbal Learning Test (HVLT-R), Health and Safety portion of Independent Living Scales, Modified Somatic Perceptions Questionnaire, and the DSM-IV Depression Checklist- Scored assessments and input data into system

The University Of Michigan

- Conducted interviews with children and young adults on their understanding of different models of communication - Coded children’s interview responses- Scheduled interview sessions with grade schools around the Ann Arbor area- Data entry using SPSS

The University Of Michigan

- Administered assessment battery including subtests of the WPPSI-III and a Sibling Interview adapted from the Berkeley Puppet Interview- Coded videos of the interactions within families - Extensive knowledge of scoring assessments and inputting data using SPSS- Coordinated and oversaw other undergraduate duties and activities in the lab, ensuring the lab ran smoothly

Cleveland/Akron, Ohio Area

- Conducted baseline concussion testing of mental processing speed, reaction time, memory, balance, and dynamic and static visual acuity on athletes - Administered Trails A and B, Sport Concussion Assessment Tool 2 (includes Standardized Assessment of Concussion, Glasgow Coma Scale, and Graded Symptom Checklist), Balance Error Scoring System, and Cognitive Assessment Profile (based on the Symbol Digit Modalities Test)- Scheduled and organized testing sessions of 5,000 participants with athletic trainers and coaches- Managed the schedules of other interns in order to effectively and efficiently test participants at each different location

University Of Michigan

- Collected data through interviews and videos from American preschools on children’s self-regulation behaviors- Coordinated with undergraduates at Beijing Normal University who collected parallel data from Chinese preschools- Created coding system to compare American and Chinese children’s interviews- Coded videos for children’s self-regulation behaviors- Traveled to China and collaborated with Beijing Normal University students on an integrative statistical analysis of the data- Presented findings at a local symposium

Bachelor Of Arts (B.A.), Psychology, 3.84 Gpa

Activities and Societies: Phi Kappa Phi (2014 - Present), Psi Chi - The University of Michigan’s Honors Psychology chapter (2011- Present.

Master Of Arts (M.A.), Industrial And Organizational Psychology, 4.0 Gpa

Activities and Societies: Society for Industrial and Organizational Psychology (2014 - Present), Michigan Association for Industrial.

4.2 Gpa

Activities and Societies: National Honors Society (2007 - 2009), Latin Club (2005 - 2009; Treasurer, August 2007 - August 2008), Interact.