I assist in managing the National Sales team and deal with companies top key accounts

Management of conference centre for all relevant departmentsFront of HouseFood and BeverageHousekeepingAdministration: Weekly, monthly, quarterly meetings with directors on departmental feedback of profitability, human resource issues, supplier changes, client feedback.Renewal of supplier contracts – ensuring all clauses remain the same, no irregularities are present in the contract, all financial requirements are correct in line with previous negotiations, all terms and conditions meet with company agreed negotiations.New supplier negotiationsControlling the management of external companies such as centre security, garden service.Ensuring all equipment is maintained correctly and service yearly ie fire extinguishers, air conditioners, audio visual equipmentManaging all directors private requirementsImplementation of departmental operating procedures and company policiesPreparing ongoing reports for company executives,, planning, organising, financial, budgeting for yearly Capex and Opex in value of R400 000.00 upwardYearly budget of R10 million forecasted with department heads and Financial Director

Management Front Of House, Houskeeping, Central Reservations, Sales and Marketing, Food and Beverage. Procurement and hotel administration.

Managing Country Estate with 56 RoomsBoutique Guest House1 Executive Boardroom15 Conference Rooms catering up to 5000 pax3 restaurantsAfrican Spa catering for up to 50 pax per shiftRevitalisation Retreat2 Wedding Chapels180 StaffManagement Front Of House, Houskeeping, Central Reservations, Sales and Marketing, Food and Beverage. Procurement and HR

Central Reservations: Monitoring the taking, recording, & cancelling of reservations for the estate, monitor incoming reservations received by mail, daily checks of future reservation) Checking contracts detailing room allotments for conventions from sales representative and feeds information to CRO Manager, monitor correspondence with groups& travel agents to answer special requests for rooms and ratesSales and Marketing:Preparing, planning and projectCreating marketing campaigns and working with the company's external PR agency to see them executed.Creating and developing new innovative ways to communicate the company message to their existing customers. Contributing to the annual sales and marketing plan.Planning and project managing marketing events and evaluating their success.Evaluating the effectiveness of all marketing activity.Developing & implementing an internal marketing programme.Plan, develop & deliver campaigns as agreed within timescalesManaging the sales team, their tasks and monthly targetsWeekly sales meetingsInternet SalesMonitor all sales and marketing material , checking its correctness, that all information, terms and conditions are in line with company policies.Attending all industry expos, Managing all internal company functionsAdministration: Weekly meetings with Operations Director, monthly meeting with Executives on Sales figures and Marketing ideas, Advertising and the renewal of these contracts .New advertising and PR negotiations Yearly budget of 100 million forecasted with department heads and Financial Director then handed to CEOImplementation of all documentation including contracts sent to clients regarding rates, company terms and conditions and any/all other information pertinent to the client regarding the estate

Management of hotel for all relevant departmentsFront of HouseFinancial Food and Beverage : Purchasing F&B stockStock controlStorage controlGoods receivingMonthly stock takesPlanning and carrying out of F&B budgetsAssisting the Food & Beverage Department with budgetsCosting and planning of menus for restaurantsRelevant financial reportsConferencing – reservations, running the functionHousekeeping : Controlling all housekeeping operations and the staff of the housekeeping department, inspect assigned areas to ensure cleanliness of all rooms, public and non-public areas are up to standard and in line with Occupational health and safety, implementing operating procedures and standards, ensuring Housekeeper adheres to the monyhly budget.Procurement: Sourcing and negotiating better pricing for goods and services according to the available budget for each department, monthly meetings with suppliers to ensure all previous negotiated terms and conditions regarding delivery, quality and availability of products are met monitor received stock against invoices, check issues from stores to departments against stock takes and stock receivedAdministration: Monthly and Quarterly meetings with head office on hotel feedback of profitability, human resource issues, suppliers, client feedback.ThetaRenewal of supplier contracts – ensuring all clauses remain the same, no irregularities are present in the contract, all financial requirements are correct in line with previous negotiations, all terms and conditions meet with company agreed negotiations.Ensuring all equipment is maintained correctly and service yearly ie fire extinguishers, air conditioners, audio visual equipmentDebt collections Responsible for the refurbishment or hotel rooms and public areas, choosing all décor and accessories Yearly budget of R5 million forecasted with department heads and Financial Director

Management of hotel in absence of General Manager, running the conference centre and responsible for guest relationsSales and Marketing:Responsible for calling on hotels top 10 clientsInternal sales roleAdministration: Weekly meetings with General ManagerEnsuring all equipment is maintained correctly and service yearly ie fire extinguishers, air conditioners, audio visual equipmentYearly budget of R1 million forecasted with General ManagerMonthly statistics report to Head OfficeGuest Relations:Checking roomsManaging VIPS’sMeet and greetsGuest ComplaintsGeneral management of other departments

All VIP Clients Crew Coordination Educational Company Function Coordination Communication to clients Meet and greetsRunning the conference department from bookings, to set ups, food & beverage to invoicing

Management of hotel in absence of General and Assistant Manager, Crew Coordinator and responsible for guest relationsSales and Marketing:Internal sales roleHosting EducationalPlan and coordinate all promotional activities targeting clientsAdministration: Weekly meetings with Assistant General Manager on guest relations issuesDealing with all head office requestsThetaSecretarial requirements for General Managers Guest Relations:Trace relevant statistics about clienteleCoordinate and supervise all activities for guestsAssist with check-ins / check-outs of clientsGreet Guests upon arrivalAssist guests with airline booking, car hire and day trips and reconfirmation's Assist all departments in being receptive to the needs of guestsAssist in any other duties when required by the Front Office ManagerAssist with translations (information: guest directory; menus etc.) as required Provide feedback from Guests to Front Office Manager for actionOccupational Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensiblyInitiate action to correct a hazardous situation and notify supervisors of potential dangersLog security incidents and accidents in accordance with hotel requirementsCorrespondence to guests

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In House Trainee