Mandy Stone Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Employee Assistance Program – established EAP service for community health organistion. Psychological Programs/Management Coaching including:• Conducting cultural reviews within tertiary and hospital sector.• Key stakeholder engagement to ensure promotion of early intervention services to promote psychological programs within the workplace,•Coaching/counselling executives.• Provision of early intervention case management for at risk clients.• Provision of advice to organisations on psychological interventions.• Conflict resolution services including mediations & facilitated discussions.Strategy & program management:• Providing support to government department on mental health strategies, supports & operationalising psychological interventions. Peer Support Program – contracted by an emergency services to develop a pilot Peer Support Program.•Initial & ongoing consultation with key stakeholders - management, representatives from multiple unions & OHS staff to understand workplace considerations & vision to shape the pilot PSP program,•Producing Q&A documents, draft policies & procedures, escalation processes, review mechanisms, roles & reporting lines, recruitment strategies.•Design & implementation of an early intervention strategy to manage psychological cases from management coaching, facilitated discussions, critical incident, psychological counselling &advice in relation to internal management of high profile events.Victorian Ambulance Counselling Unit:• Engaged with Peer/Chaplain/Duty Psychologists to gain an understanding of the current services they provide, escalation pathways, risk mitigation strategies and potential gaps in service.•Prepared policy & procedures, template documents, associated materials for VACU in consultation with the Regional Manager, Clinical Director and key stakeholders to meet external audit requirements.•Assisted with development of AV’s mental health strategy & establishment/improvement of external services.

Working within the Employee Health Safety and Wellbeing division my role included onboarding and overseeing a number of pilot and established intervention programs in line with the Principal Health and Wellbeing Strategy. This included the following;* On boarding the departments pilot vicarious trauma program for at risk cohorts including establishing working groups, selection criterion and project KPIs and milestones.* On boarding and managing the principal job design pilot program known as Flourish. Currently being trialled in the Mallee Region, the program aimed to support principals to understand workplace inefficiencies, learn and embed new skills and ultimately improve job satisfaction.* Supporting the transition of the Early Intervention program to a new provider. This included transitioning out the old provider and supporting the new provider to develop strategies, selection criteria, reporting standards and KPIs. * Designing a three tiered model of support to support schools to identify psychological risks and hazards and capture them within their OHSS Risk Register. Working with the departments OHS Advisory Service, questionnaires and template documents were designed to assist schools to easily understand psychological risks relevant to their workplace and identify appropriate risk mitigation strategies.* Supporting the departments Covid Assurance program to ensure psychological factors within work places were appropriately identified.* Providing workshops and training to a number of key areas within the department on managing anxiety through COVID.* Psychological advice and support to other departments on a range of matters including climate change policies, managing psychological risk, reviewing policies to manage suicide/self-harm situations in schools etc.* Writing and proposing the initial multi million dollar business case to reform mental health supports for all school staff.* Providing advice to the director on key psychological issues.

Established and grew business from 2 person operation to a national provider of services that included:• Occupational rehabilitation, injury prevention and RTW for Workcover, TAC and DEEWR clients.• Assisted organisations to establish and manage early intervention programs for psychological and physical health conditions.• EAP/MAP services for a range of organisations including critical incident management and debriefing.As the Managing Director, I had a team of allied health professionals both locally and contracted around Australia. To demonstrate service excellence the management team established a quality management system that was certified under ISO 9001. My role included overseeing HR function, financial and administrative control of the business. An early intervention program that I established for a large client earned me an award for service innovation presented by industry association ARPRA.