With my previous work experience, I have developed a strong attention to detail, outstanding leadership abilities, and exceptional decision-making skills. Additionally, my work experience has given me a broad range of knowledge and sustainability which will be an asset to multiple positions.In my previous roles, I have gained expertise in various aspects of customer service and sales, including email communication reviews, social media reviews, and direct communication with clients. I have also led teams, set up new programs, and ensured compliance with SEC guidelines. My experience in remote work will be beneficial in the position given the changing dynamics of the workplace.My background as a Customer Service Team Lead Supervisor at Waste Management involved handling billing inquiries, complaints, and setting up new residential trash pick-ups. I also developed and piloted three new training programs that helped to train new employees. I effectively managed the escalation line and complaint registry, leading a 26-person team.Furthermore, my knowledge of salesforce and QBMS software, as well as my licensing to sell small business health insurance in 13 states, gained as a Customer Service/ Inside Sales Consultant at Automatic Data Processing Insurance Agency, will enable me to adapt quickly and efficiently to the role.My passion for excellence and delivering results aligns with the company's culture, and I am confident that I can make a significant contribution to any organization.