Mandy Toolan Email & Phone Number

Remote

Ireland

University Hospital Galway

Ballinasloe, Galway, Ireland

Longford, Leinster, Ireland

o Involved with all food and beverage aspects of preopening of large scale resorto Mass screening and recruitment of over 250 jobs. o Interviews and screening of candidates for all levels front and back of house for 10 restaurant outlets. o Manage day to day operations of large volume restaurant with an average cover count of 350-450 people a night.o Managing a budget of over €1,000,000 a year. o Monitor correct implementation of health and safety lawso Know, uphold, and train staff on the standards of serviceo Ability to create a great atmosphere & be a inspirational hosto Compile rotas, holidays, manage time and payroll for my departmento Monitor and review staff performance and carry out corrective action if neededo Managing payroll costs effectively in line with business demands, staffing upwards of 3000 hours a month

Athlone, Leinster, Ireland

o Manage day to day operations of large volume restaurant including 5 dining areas with a cover count of 600-900 people daily in high seasono Managing a large team of approximately 30-50 team members, including 3 supervisors and an assistant manager o Managing payroll costs effectively in line with business demands, staffing upwards of 1350 hours a week during the high seasono Up selling within the restaurants outlets to maximize profito Correct use of the following systems: Micros, Opera, Alkimi(payroll system) o Compile rotas, holidays, manage time and payroll for my departmento Monitor and review staff performance and carry out corrective action if neededo Assist in recruitment, promotion and retention of team members o Monitor correct implementation of health and safety lawso Know, uphold, and train staff on the standards of serviceo Ability to create a great atmosphere & be a inspirational host

Ashford Castle

o Meeting revenue targets, Human Resource procedures, o Correct use of the following systems: Micros, Opera, TMS(payroll system), Open Table, and Fourth Hospitality (HR system) o Compile rotas, holidays, manage time and payroll for my departmento Monitor and review staff performance and carry out corrective action if neededo Assist in recruitment of appropriate team members o Monitor correct implementation of health and safety lawso Promote a happy and effective team environment o Compile monthly and yearly training plans and ensure implementation o Monitor and order stock and conduct stock takes, o Anticipate guests needs, know, uphold, and train staff on Leading Hotels of the World, Red Carnation and Ashford Castle Standardso Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Ashford and Red Carnation, including the surrounding area to answer any questions guests may have.

Ashford Castle

o Manage, alternate and assist manager with meeting revenue targets, HR procedures, etc.o Correct use of the following systems: Micros, TMS, Open Table, and Fourth Hospitality o Compile rotas, holidays, manage time and payroll for my departmento Monitor and review staff performance and carry out corrective action if neededo Assist in recruitment of appropriate team members o Monitor correct implementation of health and safety lawso Promote a happy and effective team environment o Compile monthly and yearly training plans and ensure implementation o Monitor and order stock and conduct stock takes, o Anticipate guests needso Know, uphold, and train staff on Leading Hotels of the World, Red Carnation and Ashford Castle Standardso Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Ashford and Red Carnation, including the surrounding area to answer any questions guests may have.

o Manage, alternate and assist manager with meeting revenue targets, HR procedures, etc.o Correct use of the following systems: Micros, TMS, Open Table, and Fourth Hospitality o Compile rotas, holidays, manage time and payroll for my departmento Monitor and review staff performance and carry out corrective action if neededo Assist in recruitment of appropriate team members o Monitor correct implementation of health and safety lawso Promote a happy and effective team environment o Compile monthly and yearly training plans and ensure implementation o Monitor and order stock and conduct stock takes, o Anticipate guests needso Know, uphold, and train staff on Leading Hotels of the World, Red Carnation and Ashford Castle Standardso Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Ashford and Red Carnation, including the surrounding area to answer any questions guests may have.

Sea Island, Georgia

* Know and uphold Forbes Five Star Dining Standards. ;* Provide friendly, attentive, and timely service to create an exceptional experience for all of guests and members. ;* Seamless transition to other restaurants on property, including The Five Star, Georgian Room ;* Give guests the complete ``Sea Island'' experience. ;* Prepare station for service prior to guest arrival, including the supplying of side stands, setting of and inspection of all tables for cleanliness, and correctness of settings ;* Serve food and beverage items according to prescribed procedures ;* Continuously monitor diners' satisfaction and anticipate needs ;* Allow for constant communication between servers and on duty personnel ;* Correct use of the Micros system, Sea Island's Point of Sales program ;* Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have. ;

St. Simons Island, Georgia

* Foster environment where children aged three through twelve can learn, grow and create ;* Organise and implement student crafts, programs, learning tools and student `fun days' on a daily basis ;* Monthly billing for Aftercare program ;* Communicate with parents, staff and the school program director ;* Assist the lead teacher in conducting all aspects of managing the classroom ;* Conduct circle time for twenty children aged two through six ;* Prioritise student safety and well-being at all times ;

St. Simons Island, Georgia

* Responsible for hiring, firing and disciplining ten to fifteen employees ;* Managed customer service issues ;* Balanced books and all employee cash drawers daily, weekly and monthly ;* Responsible for building and monitoring of movies daily ;* Became knowledgeable in projection, box office, and concessions