I've expanded my role and responsibilities to now include the integrated approach to Programme and Project Management and Change Management for BT. Leading our consultants in developing a fully integrated, principle based method agnostic approach to delivery programmes and projects in a way that enables cultural and behavioural change to sustain for maximised return on investment. And I've led the development of this into a certification pathway which has external academic accreditation. The PPM training I've led the design for has been accredited by APM. I've developed a simple approach to planning change that focuses on proactive management of the change with tangible outcomes rather than traditional reactive stakeholder management. The approaches I design and teach to delegates are based on practical application, rather than theoretic models, but all founded on proven principles.These approaches are embedded into the products and services GT Practice provide to internal and external delegates alike. And they're endorsed by both BQF and Alliance Manchester Business School and feature in collaborative products we offer with them.I design bespoke capability development solutions for both internal and external delegates and I'm currently working with organisations in broadcasting, construction, travel, financial sector and customer service designing graduate capability development programmes in project management and transformation. In BT I provide point of use capability development and transfer through action learning during major change and cultural transformation programmes. Developing capability of change delivery teams during the programmes they're working on. I'm chairing a multi industry Employer Development Group to develop a transformation apprenticeship trailblazer, with multiple roles across several levels of apprenticeship, including role standards, learning pathways and end point assessments. The first apprenticeship for transformation.

Design of a method agnostic Change Management approach for BT including training, design and delivery. I’ve developed a bespoke toolkit that we use as a major resource in Change Management, translating academic research into practical real-life application for use of our change professionals as well as our operational people. I lead the development of this core skill within BT and have designed an externally accredited certification, for which I lead the panel of licensed assessors, providing recognition of application as well as knowledge. My role also includes coaching from front line people to senior managers and executives, external benchmarking and development of our practical tools, techniques and approaches to Change Management ensuring sustainable and long term transformation.

To support BT's extensive transformation agenda I designed and led the delivery of an extensive leadership development programme to equip leaders to deliver extensive cultural and operational change. This included coaching and facilitating executive teams and providing point of use coaching and development for transformation programme teams. I chaired and continue to support the Employer Development Group for the Business Improvement/Transformation apprenticeship, lead the BQF Change Management certification assessment in BT and had responsibility for Change Management practice in BT. I designed a simple 5 step approach to Change Management practice and planning that if applied delivers fully embedded and reinforced change at any level.

I led the governance and programme management of the BT Group enterprise wide continuous improvement programme. Including event management, contracting with stakeholders on pilot and programme rollout, reporting against the benefits and programme progress and risk management and management of programme budgets and resource deployment.

Head of business management function for various MDs ensuring spend within budget and planning for cost reduction, identifying opportunities and management of the portfolio of programmes to continually improve our service and control our cost. Led the business planning activities for my directorate from strategic goal setting through to execution and delivery of the in year plans. I also was a member of the CEOs learning council with responsibility for planning learning and development across the business to ensure we had the right skills in the right place at the right time to deliver excellent customer service.

Leading business improvement projects and programmes in BT Wholesale and BT Operate, focussing on Lead to Cash and network capacity management. Led one of the top ten strategic programmes in BT with weekly reporting direct to the group CEO and operating committee.Personally specialised in behavioural change implementation.

Leading a team to design, implement and continuously improve processes and procedures for customer services across a wide range of consumer products covering from new product launch, through sales to service and repair. Including knowledge management system content and training design. Throughout this period I led several major programmes including new product design and launch, regulatory changes, system design and implementation, technology and operating model changes.

After starting my career at BT as a resourcing specialist working on manpower strategic planning, voluntary release scheme implementation and general recruitment. I led the systems project for a major programme, to transform recruitment in BT Group, evaluating and specifying requirements which led to the investment in an OCR type functionality to process and match applications to roles. Following the programme to implement this I was asked to set up and lead the team responsible for using the new technology to match and rate applicants against roles.