Highly self-motivated and proactive professional with over 12 years of operations leadership, client management, and financial experience. Successful at in-person and virtual people management, project management, and vendor relationship management. Expertise in coaching customer service teams and handling customer issues and complaints, end to end. Established history of meeting and exceeding expectations in fast paced environments, establishing expectations internally and externally, complaints management and process improvement using Six Sigma methodologies. Six Sigma White and Yellow Belt certified. Resourceful and enjoy cultivating relationships with third party vendors, C-Level executives, and peers.