Mandy Vaughn Email & Phone Number

Austin, Texas Area

Oversee projects from start to finish.Create and maintain scheduling and calendar of Field Service initiatives; communicates current and ongoing project status to management. Provide customer support on material issues and shortages.Develops and implements methods and procedures for monitoring and updating projects; regularly reviews project progress, ensuring objectives are attained, and delays are prevented,Establish and maintain positive relationships with customers, and ensure timely follow-through on all tasks and processes,Responsible for producing a detailed project schedule and setting realistic expectations with the customer on the front end,Communicate with customers regularly so projects flow through the system and into production; update the schedule regularly and communicate project changes to all departments.Communicate with our Sign Vendors daily to ensure Deliveries, Install, Removals, and Refurbs are regularly reviewed and project progress, ensuring objectives are attained and delays are prevented.

Austin, Texas Area

Quality Assurance – Maintain company’s bottom line by following the QMS and driving continuous improvement. Compiling accurate Daily, Weekly and Monthly reports as required.Effectively developed an Internal RMA Process to follow the QMS and ISO Standards to ensure overall quality,Effectively developed Audits to ensure all cabinets going out the door are correctly identified before being shipped.Recording all returned or warranty parts to ensure full credit from suppliers if required. Performed Internal Audits with a Six Sigma approach,Inventory Control Specialist – Fix Assets - Creating Sales Orders, Receiving Transfer Orders, Acquired parts by performing salvaged process after testing and inspection for parts reliability.Coordinating and monitoring the effective supply, consumption and delivery of parts to Depot and other Special Projects on a daily basis. Executing all Administrative Tasks within the Inventory Department in such a manner that will ensure maximum parts are going out to our Depot and suppliers.Executing back order procedures in compliance with company policies.Follow the QMS and ISO Standards to ensure overall quality of product.Cintas Safety training - CPR, AED & BBP - Certification on 4/24/2019

Round Rock, Tx 78664

Product Management - Create product part numbers for use throughout the company.Identify new parts based on form-factor type and specific OEM brand.Determine part details and specifications and complete data entry into our database.Interface with manufacturing, sales and materials, etc. on part number information.Maintain controlled documents, maintained control of materials and accountability.Internal RMA Process to follow the QMS and ISO Standards to ensure overall quality of product.Performed Internal Audits. Inventory Management - Maintaining over 300,000 parts daily to assure accuracy of each component delivered to Depot and Suppliers.Coordinating and monitoring the effective supply, consumption and delivery of parts to Depot and other Special Projects on a daily basis.Executing all Administrative Tasks within the Inventory Department in such a manner that will ensure maximum parts are going out to our Depot and suppliers.Executing back order procedures in compliance with company policies.Recording all returned or warranty parts to ensure full credit from suppliers if required. Ensuring a prompt, efficient, and timely flow of paperwork and reports as required.Compiling accurate Daily, Weekly and Monthly reports as required.Compiling purchase orders and monitor all delivered orders on time.Maintaining Quarterly Cycle Counts to assure our Inventory is accurate at all times. Maintaining a clean and orderly receiving ground and promote a safe and professional working environment.E-Bridge – Maintain order request for Staples/Assurant - Service Parts to ensure the customers gets the proper Software and Product for their unit within 24hours of their request.

Austin, Texas 78758

Maintain company’s bottom line by following the QMS and driving continuous improvement. Effectively developed an Internal RMA Process to follow the QMS and ISO Standards to ensure overall quality, Prepared daily Quality Metrics, reviewed Repeat Return and Net Promote r Score Data for trends, Improved customer satisfaction score by 20% in 30 days with a Six Sigma approach, Performed Internal Audits and External Downstream Vendor Audits. Assisted IT department with network issues and looked for ways to continuously improve shop floor systems.Inventory control and Teardown – Managed parts by receiving and distribution. Acquired parts by performing salvage process after testing and inspection for parts reliability.

Round Rock