Sr. Manager, Customer Success
Current
Aug 2024 - Present
AeroLeads people directory · profile
Mandy Block Email & Phone Number
Strategic Customer Success Leader | 10 years+ growing customers in SaaS
at
RoofMarketplace
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic Customer Success Leader | 10 years+ growing customers in SaaS
Location
Madison, Wisconsin, United States
Who is Mandy Block? Overview
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Mandy Block is listed as Strategic Customer Success Leader | 10 years+ growing customers in SaaS at RoofMarketplace, based in Madison, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Mandy Block.
Mandy Block previously worked as Sr. Manager, Customer Success at Roofmarketplace and Sr Customer Success Manager at Findhelp. Mandy Block holds Bachelors, Communications from University Of Wisconsin-Madison.
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RoofMarketplace
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Profile bio
About Mandy Block
With over 10 years of experience in customer success, I am passionate about growing customer relationships, garnering customer loyalty, and managing enterprise accounts by exceeding sales expectations for expansion. I have a proven track record of developing and implementing data-driven customer success strategies within my own portfolio of accounts and as a manager of CS Teams. My secret sauce is in my ability to not only partner with customer stakeholders but to also partner cross-functionally with internal Sales, Product, and Engineering teams to advocate for key customer relationship needs. My mission in customer success is to empower my customers to achieve their goals and improve their outcomes with the different innovative solutions I advocate.
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Mandy Block's current company
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8 roles
Mandy Block work experience
A career timeline built from the work history available for this profile.
Sr Customer Success Manager
➤ Manage a portfolio of 30+ enterprise-level customers in HealthCare, representing $2 Mil+ ARR.➤ Conduct quarterly business reviews with key executive stakeholders identifying additional solutions for adoption with an emphasis on YoY renewal.➤ Partner with executive leadership and technology partners on large health system implementations with an emphasis on integrating into their electronic health records (Epic).
Sep 2023 - Aug 2024
Director Of Customer Success
➤ Created, hired, and managed the customer facing teams of Tech Support, Implementation, and Customer Success Management.➤ Drove industry-leading retention at 94% YoY of existing customer base of over 4,400 active customers from SMBs to Enterprise resulting in $70M in annual recurring revenue (ARR). ➤ Collaborated with department leads in Product, Marketing, and Sales to develop digital marketing campaigns for our 1:many customer segments in ChurnZero (CRM).
Aug 2021 - Apr 2023
Head Of Customer Success Management
➤ Lead the US and EMEA Customer Success Management (CSM) strategy including key adoption and retention campaigns for 800+ international brands, resulting in $30M in ARR.➤ Collaborated with department leads in Product, Marketing, and Sales to develop extensivebusiness plans for large scale enterprise accounts leveraging Salesforce and Gainsight (CRMs).➤ Managed and coached CSM team on customer expansions, integration consulting, campaign project management to hit 115%+ YoY Net Revenue Retention (2019).
Dec 2018 - Aug 2021
Senior Customer Success Manager
➤ Managed a portfolio of international enterprise brands from initial setup to long term consultation resulting in $5 Mil ARR with 103% YoY renewal (expansions).➤ Responsible for all post-sales enterprise expansion strategy including account mergers, acquisitions and large re-brands.➤ Coached customers and CSM team on how to implement faster, achieve higher product utilization, and thrive throughout the entire customer experience by connecting Widen to their organizational goals.
Jun 2017 - Dec 2018
Senior Customer Manager
➤ Managed portfolio of $2 Mil in local SMB payment processing business resulting in an average of 97% YoY renewal.➤ Conducted in person annual business reviews, presenting key metrics of success to executive stakeholders while identifying areas of expansion.➤ Created the Customer Health Scorecard - Scalable report that analyzes risk and adoption opportunities for all customer programs.
Aug 2011 - Jun 2017
Customer Analyst
➤ Managed a portfolio of Campbell Soup customers within the Drug Channel of Walgreens, CVS, and Rite-Aid brands. ➤ Analyzed monthly risk scorecards to monitor ordering efficiencies via different Customer Management Systems (CMS) including SAP. ➤ Collaborated with buyers and customer executive stakeholders on quarterly reports and campaigns.
Jul 2008 - Feb 2010
Territory Sales Manager
➤ Managed a portfolio of large grocery brands in midwest territory of 115 customer stores including SuperValu, Kroger, Roundy's and Certco. ➤ Presented quarterly sales presentations to executive management to increase new product awareness and expand shelf presence. ➤ Analyzed market research data (IRI, Spectra) for optimal cross merchandizing and compliance of distribution contracts.
Dec 2006 - Jul 2008
2 education records
Mandy Block education
Bachelors, Communications
University Of Wisconsin-Madison
Masters, Logistics, Materials, And Supply Chain Management
University Of Wisconsin-Platteville
FAQ
Frequently asked questions about Mandy Block
Quick answers generated from the profile data available on this page.
What company does Mandy Block work for?
Mandy Block works for RoofMarketplace.
What is Mandy Block's role at RoofMarketplace?
Mandy Block is listed as Strategic Customer Success Leader | 10 years+ growing customers in SaaS at RoofMarketplace.
Where is Mandy Block based?
Mandy Block is based in Madison, Wisconsin, United States while working with RoofMarketplace.
What companies has Mandy Block worked for?
Mandy Block has worked for Roofmarketplace, Findhelp, Acculynx, Widen Enterprises, and Wind River Payments.
How can I contact Mandy Block?
You can use AeroLeads to view verified contact signals for Mandy Block at RoofMarketplace, including work email, phone, and LinkedIn data when available.
What schools did Mandy Block attend?
Mandy Block holds Bachelors, Communications from University Of Wisconsin-Madison.
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