Mandy Walsh Email & Phone Number

Northampton, United Kingdom

Key Skills* Provide information about Life Insurance and Critical Illness Cover.* Help and educate customers to identify, understand and prioritise their protection needs.* Ensure that the service was compliant with the Financial Conduct Authority.* Deliver a high quality of customer service.* Proactively build and maintain relationships with lead providers through training and presentations.* Act as a key point of contact for this service within the branches for referrals from customers advisors, mortgage advisors and branch teams.Key Achievements* Net promoter score of 100%.* Met and exceeded all key performance indicators.

Market Harborough, United Kingdom

Key Skills* Undertake and deal with a wide range of requests, transaction and enquiries/concerns in an efficient and professional manner.* Clarify and understand customers needs and respond so that their expectations are reached and exceeded in line with policies and procedures.* Act as a first point of contact for customers and identify areas where the business can support the customer in a more effective way and refer them to the specialist team members.

Wellingborough, United Kingdom

Key Skills* Utilising my experience to develop business performance* Accountability for long term growth for private, personal and business customers.* Responsible for leading the branch to deliver consistent excellent customer service experience.* Coaching and developing the team through succession planning, retention and talent development. * Responsible for preventing fraud losses and cash errors. Key Achievements* Improved and exceeded customer service index, financial controls and sales contribution.* Nominated to be the Area Customer Service Champion, responsible for liaising with other branch managers in the area to improve customer service.* Supported the Area Manager on the Northamptonshire Collaboration Board, to help improve service for our customers across the network in private, commercial and retail banking.

Kettering