✓ General Manager and urban market specialist✓ Achieved high restaurant ratings in 12 months by moving ranking from 700 out of 705 restaurants to 363 of 712 restaurants.✓ Achieved high guest satisfaction ratings from 41% to 71%.✓ Achieved positive cash flow through at a restaurant with negative cash flow for over 4 years✓ Regional Beverage and Liquor Manager✓ Carefully interviewed, selected, trained and supervised staff.✓ Clearly and promptly communicated pertinent information to staff, such as new promotions, new regional programs and contests.✓ Correctly calculated inventory and ordered appropriate supplies.✓ Strategically developed effective marketing plans, Bar Harbor Runs and Seaside Tours to increase sales and profits while managing costs.✓ Piloted new Staffing and Training Position and trained General managers and director on new position.✓ Led and directed team members on effective methods, operations and procedures.✓ Prepared for and executed new menu implementations.✓ Oversaw front of house and heart of the house personnel to maintain adequate staffing and minimize overtime.