 Provided IT support for agencies related to Allstate Systems and personal technology. Developed training for individual agency staff related to Allstate products and ethical processes complying with state and federal guidelines. Analyzed agency productivity reports to evaluate agency success. Facilitated national and regional virtual, web-based, and classroom education. Designed and coordinated a National Education Forum for 14 regional offices.  Provided Allstate’s… Show more  Provided IT support for agencies related to Allstate Systems and personal technology. Developed training for individual agency staff related to Allstate products and ethical processes complying with state and federal guidelines. Analyzed agency productivity reports to evaluate agency success. Facilitated national and regional virtual, web-based, and classroom education. Designed and coordinated a National Education Forum for 14 regional offices.  Provided Allstate’s Mission and Vision by motivating and supporting 25-40 Agency Owners and their staff to achieve strategic corporate and regional sales goals. Consulted on Marketing tactics to improve customer experience and retention. Show less

Designed and implemented sales training for Allstate AgenciesLed team that developed new agency education and processes for 14 regional offices.Designed internal social media platforms for regional leaders to exchange ideas.Designed a SharePoint site for regional leadership for benchmarking and best practice sharing.Led team to design and implement a Leadership Program for Corporate Sales Leadership.Created a virtual, web-based, and classroom curriculum to provide product… Show more Designed and implemented sales training for Allstate AgenciesLed team that developed new agency education and processes for 14 regional offices.Designed internal social media platforms for regional leaders to exchange ideas.Designed a SharePoint site for regional leadership for benchmarking and best practice sharing.Led team to design and implement a Leadership Program for Corporate Sales Leadership.Created a virtual, web-based, and classroom curriculum to provide product and process education.Led team to design and implement an Allstate Online University with a Blackboard PlatformResearched and introduced innovations in learning software and technology for the design and implementation of education corporate-wide. Show less

Weighed potential health risks of applicants against potential costs of providing coverage.

Responsible for the investigation, evaluation and resolution of minor to large claims for Coal Companies as a thrid party insurer. Other functions included providing day-to-day mentoring, technical guidance, and training to other claim handlers.