Mandy Wickham Email & Phone Number

London, England, United Kingdom

Recruitment and management of all event staff across both the London and the home counties office. The team consists of 50-100 junior casual employees and 20 senior event managers. Complete remote and face to face on- boarding of all new event staff including issuing of starter packs, providing company inductions and scheduling training with our Leadership & Development Manager. Work with multiple staff agencies to ensure appropriate resources are scheduled for each event while also responsible for negotiating contract rates and performing audits to ensure agency compliance. Co-ordinating staff transport to various events including multiple concurrent intercity transfers of large teams of staff. Processing casual staff timesheets into the company’s payroll software and reconciling against client invoicing. Ensuring accurate and timely monthly payroll approvals across multiple event teams for both casual and full-time staff. Orchestrating internal redeployment of staff across other outlets of the Rhubarb business, to ensure frugality and skill distribution when required. Submission of weekly forecast targets and savings against labour budget on an event by event basis, enabling gross profit targets and budgets to be met on a monthly basis. Part of committee seeking to identify solutions that increase profitability within the events teams. Implementation and management of progression plans for all internal front of house staff. Also, in conjunction with the Human Resources team, I would conduct disciplinary investigations and meetings when required.

Cranleigh, Surrey, United Kingdom

Warlingham, England, United Kingdom

As manager of The Pantry, I was responsible for ensuring the efficient day to day running of the café with a focus on the customer experience. Responsibilities included; budget management to meet monthly gross profit targets, menu development, stock control and shrinkage monitoring. I was responsible for the recruitment, training of staff, including HR functions when needed. I also regularly consulted with sales representatives for new product pilots and with health and safety officers to ensure the café maintained full health and safety compliance.

Pietermaritzburg

I was responsible for the daily front of house management of a prestigious private members club. I assisted with the recruitment of all staff for the club and handled staff disciplinary procedures and hearings in collaboration with our external HR firm. In addition, I had full responsibility for the budget and stock control and management for my department. Daily duties involved capturing all stock invoices into the system as well as stock management to ensure losses were kept to a minimum. Performed costing of both the food and beverage menu items to ensure profit targets were met. Month end responsibilities included stock takes in all areas of the club, running of month end reports and compilation of summary reports for the committee. While in this role I took on the additional responsibility of project managing the implementation of a new unified POS system for our bars, restaurants and golf pro shops which were all previously run on separate systems. This was successfully deployed improving the members overall experience. Following completion, I then managed technical and software support maintenance of the POS system alongside the POS systems company.

The Bell Pcdg

Mooi River South Africa

Certificate, Business Management

Mcsd, It

Web Development, It

Education record