July 2015 – Present | SingaporeOversee country-level administrative operations while providing direct support to the Country Director. Manage a team of four administrators, leading efforts in project documentation, office management, and regional support across Taiwan, the Philippines, and Malaysia. Successfully streamlined office operations, resulting in a 20% increase in efficiency. Facilitate executive meetings, manage confidential documents, and coordinate high-level events for international VIPs. Renowned for exceptional multitasking and problem-solving skills, ensuring high standards of communication and seamless coordination across global teams.

July 2015 – 2019 | SingaporeProvide comprehensive administrative support for project teams, ensuring all project documentation is meticulously organized and accessible. Maintain project logs and manage file systems, contributing to improved workflow efficiency. Coordinate cross-functional activities, facilitating seamless communication and collaboration between departments. Assist in bid preparation for the Bids & Sales team, ensuring timely submissions. Additionally, manage meeting logistics, record detailed minutes, and assist with data entry, driving accurate and timely project execution.

July 2012 - July 2015| SingaporeProvided top-tier service to First and Business Class passengers, managing lounge access, special requests, and VIP support. Resolved passenger complaints swiftly and implemented strategies to prevent recurring issues. Delivered clear flight updates and maintained high service standards, enhancing overall passenger satisfaction.