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Mandy Yuen is listed as Customer service | Business Analyst | HKU | Google Project Management Certificate | Ex-Bank of China | SQL at Dollarama L.P., based in Burnaby, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Mandy Yuen.
Mandy Yuen previously worked as Store Associate at Dollarama L.P. and Business Analyst at Bank Of China (Hong Kong). Mandy Yuen holds Bachelor Of Science - Bs, Information Management from The University Of Hong Kong.
Dedicated Business Analyst with a passion for driving data-driven insights and strategic decision-making. Currently pursuing CAPM certification and actively expanding expertise in SQL and Tableau to enhance analytical capabilities.Throughout my career, I have excelled in roles that require a combination of technical skills, analytical thinking, and effective communication. At Bank of China (Hong Kong), I played a pivotal role in coordinating with development teams, focusing on SDLC, UAT planning, and defect follow-up. I contributed to project planning and system adaptation for SWIFT ISO20022 migration, demonstrating adaptability and strategic thinking.Notable achievements include managing the monthly collection and analysis of timesheets from a diverse team of over 200 members, resulting in a 97% submission accuracy rate. I leveraged Excel Macros to examine submissions meticulously, ensuring data integrity and accuracy.In addition to my professional experience, I hold a Google Project Management Certificate, further enhancing my expertise in project management methodologies and best practices. I am also actively pursuing CAPM certification to deepen my understanding of project management principles and methodologies. Moreover, I am dedicated to self-learning SQL and Tableau to further enhance my analytical skills and ability to derive actionable insights from complex datasets.With a Bachelor of Science in Information Management from The University of Hong Kong, I am equipped with a strong foundation in both technical and business domains.I am driven by a passion for leveraging data to drive informed decision-making and business growth. As I continue to expand my skill set and pursue new opportunities in the field of business analysis, I am excited to contribute my expertise and drive impactful outcomes in every project I undertake.
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Greater Vancouver, British Columbia, Canada
- Provide excellent customer service in a fast-paced retail environment, addressing inquiries and managing transactions- Maintain store organization and cleanliness to enhance the customer experience
Hong Kong SAR
(Correspondent Bank System & Trade Finance System)- Coordinated with 5 development teams to identify bugs and enhance tool features- Involved in project planning and system adaptation for SWIFT ISO20022 migration - Managed the UAT process from user training to UAT sign-off.- Prepared documents like UAT plan, testing report, and updated user guide.
香港特別行政區 香港
- Resulted in over 17,000 followers by visualized financial concepts into easy-understanding Facebook posts (https://www.facebook.com/VisualFinance.co)- Created and published online content for the company website, Facebook, Instagram, and MeWe, usingtools like WordPress, Facebook for Business, Canva, and Adobe Illustrator- Visualized financial concepts.
- Reported directly to the CEO- Effectively presented our AI SaaS solution to the Hang Lung Properties (SEHK stock code: 00101), securing their interest, scheduled and hosted a follow-up meeting.- Prospected for potential new clients for our AI SaaS.- Cold called and set up meetings between clients- Assisted in designing the AI platform using Adobe XD.
Hong Kong SAR
- Assisted in the evaluation and testing of the new app 'HA Go' (over 1 million users) - Provided IT-related on-site support for the 'HA Go' app- Co-hosted training sessions of MRTS System for over 30 internal staff- Dealt with frustrated customers/users by remaining in emotional control and activelylistening, Interacted with them in a pleasant.
Hong Kong SAR
- Greet clients, and explain the auction process to clients.- Provide on-site support and other ad-hoc duties.
Courses include: - Project Management - Database System (SQL, ER Modeling) - Elementary Logic - Fundamentals of object-oriented.
A 1-month summer course in UBC which enriched my social connection and college life.
Achieved grade (A) in Marketing, Economics, Creative and Critical Thinking courses. Other courses include Negotiation Skills, Advertising.
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Mandy Yuen works for Dollarama L.P..
Mandy Yuen is listed as Customer service | Business Analyst | HKU | Google Project Management Certificate | Ex-Bank of China | SQL at Dollarama L.P..
Mandy Yuen is based in Burnaby, British Columbia, Canada while working with Dollarama L.P..
Mandy Yuen has worked for Dollarama L.P., Bank Of China (Hong Kong), Finkab, Neoma Ltd, and Hospital Authority.
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Mandy Yuen holds Bachelor Of Science - Bs, Information Management from The University Of Hong Kong.
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