As the Director of Customer Experience, I am responsible for working collaboratively with customers to improve their customer experience with C&S. In my role, I will ensure that a dedicated cross-functional team delivers our Regional EBITDA and revenue targets, drive productivity and continue to engage both internal and external customers with growth opportunities with focus on International Food offerings while deliverying exceptional service.

•Established and currently leading Insight Food Group, a comprehensive company dedicated to trading, brand representation, and consulting services within the food & beverage industry.•Distinguished as a speaker and presenter at multiple trade shows and conferences, effectively sharing insights on international market entry strategies and how to navigate obstacles.•Demonstrated exceptional skills in branding, product development, and sales team leadership, consistently fostering business growth and realizing notable accomplishments.

•Successfully identified, negotiated, and structured contracts for new strategic accounts, resulting in over $1 million in new business. •Collaborated extensively with internal departments across multiple organizations to enhance and expand our frozen fruit assortment. •Diversified product offerings by introducing retail polybag options, including blends, tropical varieties, and innovative smoothie options. •Established and nurtured relationships with transitioned accounts, leading to a significant sales increase of $500,000, totaling $1.44 million in sales. •Demonstrated strong organizational performance by exceeding the 2021 sales target by 22% and on track to surpass the yearly plan by 25%, resulting in projected sales exceeding $75 million. realizing notable accomplishments.

•Spearheaded the strategic planning and marketing launch of the retail division for MIC Food, a prominent company specializing in the foodservice sector. •Established and implemented a strategic private label solution, resulting in strategic alliances with major big box stores and distributors, effectively enhancing the company's market presence. •Demonstrated remarkable resilience and adaptability in navigating the challenges brought about by the COVID-19 pandemic and go to marketing strategy.

•Led and directed a high-performing team of 10 associates, driving strategic initiatives to promote our branded seafood and vegetable lines, Chiquita Branded Frozen Fruits, and Panamei the proprietary seafood offerings to major retail giants such as Publix and Walmart. •Demonstrated assertive leadership to consistently enhance the customer experience and deliver substantial value, resulting in remarkable success in the highly competitive Retail Supermarket, Club Store, C-Store, Wholesale, and Distributor channels. •Managed and orchestrated the team to achieve an impressive $48MM in sales during FY16, establishing a solid foundation for subsequent growth. •Drove organic growth in FY17, achieving a notable 9% increase to $53MM through extensive broker network management, brand penetration, meticulous ad planning, and flawless execution. •Sustained consistent growth in FY18, leading the team to achieve on-plan sales of $58MM, with a significant contribution from private label offerings to major retailers, generating over $40MM in revenue.

•Distinguished leader as the Key Account Manager, responsible for orchestrating revenue, profit, and volume performance in a highly indexed, multicultural market. •Achieved exceptional results in 2015, surpassing all key performance indexes with a remarkable surge: Revenue (+16%), Gross Profit (+7.5%), and Volume (+23%) over the prior year. •Led a multicultural initiative, driving an unprecedented incremental revenue of $750,000 in just six weeks.

•Visionary leader driving results and successfully sustaining and cultivating business relationships with 375 national retail supermarkets and over 200 independent supermarkets. •Commanded and effectively managed a team of 130+ associates, achieving operational supremacy and securing a distinguished #2 ranking among all Coca-Cola North America Business Units. •Recognized as the #1 performer in the East Region for Merchandising Excellence in Functional Labor Leverage, establishing a stellar reputation for exceptional leadership and operational expertise.

Senior Business Development Manager responsible for managing senior relationships and sales to largest direct sale national accounts.

•Managed senior relationships with ARAMARK's largest clients.•Oversaw contract, marketing, service, and sales logistics for PepsiCo - North America unit sales.•Managed inside and outside sales force servicing over 700 locations.•Coordinated and engaged multiple lines of ARAMARK business units and departments to meet customer needs.•Exceeded sales plan for the customer from fiscal year 2005 to fiscal year 2009.•Managed the single largest ARAMARK account.

•Launched, marketed, and sold ARAMARK's flame-resistant apparel and personal protective equipment company-wide.•Drove an additional $1.5M in sales within the protective apparel and equipment business segment.

•Managed senior relationships with ARAMARK's largest clients.•Oversaw contract, marketing, service, and sales logistics for PepsiCo - North America unit sales.•Managed inside and outside sales force servicing over 700 locations.•Coordinated and engaged multiple lines of ARAMARK business units and departments to meet customer needs.•Exceeded sales plan for the customer from fiscal year 2005 to fiscal year 2009.•Managed the single largest ARAMARK account.

•National Account Executive responsible for corporate and franchise sales of uniform apparel to Yum Brands and Wendy's.•Managed sales efforts targeting both corporate and franchise locations.•Developed and maintained relationships with key decision-makers at Yum Brands and Wendy's.•Successfully closed deals and secured contracts for uniform apparel sales.

•General Manager of a private label sales and marketing organization specializing in further processed meats.•Managed a sales force of 18-25, including in-house and field sales teams.•Oversaw purchasing of all raw materials for further processing.