Notable Achievements: Developed a system to track space data for an account-wide initiative that allowed the company to complete the project 40% faster.Tasks:• Communicate with stakeholders and project teams across email via Outlook, instant messaging via Chime and Teams and within issue management tickets in order to resolve customer requests.• Develop tools to coordinate project tasks across the team that track status, drive completion, and allow for resolution of open items within prescribed timelines. • Assign, direct and evaluate the work of five indirect reports. • Manage multiple audit projects and team priorities simultaneously from inception to close out.• Assist with training, goal setting and professional development of a direct report.• Develop vendor relationships and knowledge of their services and scope along with high-level processes.• Document project risk and issues, and escalate to leadership as needed.• Build data collection systems and reporting dashboards for client requested initiatives.• Identify and communicate opportunities for process improvements. • Develop and implement tracking tools and templates for PMO library.• Support the Program Team by authoring and maintaining standard operating procedure documentation.• Train project managers in the Puget Sound, lower US West Coast, Central US and US East Coast to complete a weekly cadenced project, and oversee staff competence for two months following training.

Notable Achievements: Collaborated with internal teams and external partners to overcome risks in the transfer of data across platforms, resulting in a new process that ensures data is accurate upon project close.Tasks:• Led coordination of room reservations and employee calendars to schedule team one-off and recurring meetings through MS Outlook.• Developed a project that allowed the team to audit employee location data upon project close, analyze root causes of discrepancies and report findings and next steps to stakeholders.• Assisted in the creation of the team’s rhythm of business calendar and led the migration of ROB data to Smartsheet.• Created Excel templates and Smartsheet trackers for the three central team projects, and compiled collected data into dashboards for the to Program Team to present to the client on a weekly basis. • Updated and aligned employee assignment data in the client’s CAFM and HR software for all North American team moves.• Audited employee workspaces for changes to architecture, Furniture, Fixtures & Equipment and signage.• Educated key stakeholders on the utilization and features of the Computer Aided Facility Management (CAFM) software.• Assess system performance over time and made recommendations to improve data organization and data quality. • Worked with the Program team to plan and implement data management strategies using Excel and Smartsheet.• Assisted with integration of new technologies and initiatives into data standards and structures for national use.

Notable Achievements: Coordinated schedules and calendars across time zones in the US and Europe for virtual and hybrid events.Tasks:• Managed the media production team for Microsoft Include and the AWS AMER Summit.• Communicated with project teams, stakeholders and clients for 60% of each day using a combination of video meetings via Microsoft Teams and Zoom, email via Microsoft Outlook and instant messaging via Microsoft Teams. • Coordinated calendars, travel and administrative tasks for large, in-person corporate events. • Maintained budgets and resource hours, and managed scope creep for hybrid and virtual corporate events.

Notable Achievements: Expanded the role to include stakeholder management and structured email communication, allowing for faster milestone completion and improved collaboration across project teams. Tasks:• Drove daily email communication with project stakeholders, AWS teams, and internal media production resources to ensure resolution of open items within prescribed timelines. • Regularly collaborated with AWS employees through MS Teams and MS Outlook to quality check hundreds of video assets in a fast-paced, speed-to-platform environment. • Spent 65% of workday using Excel 365 to monitor status of project deliverables, share updated timelines and track requirements with the AWS project team.

Notable Achievements: Became the go-to person for training, managing and supporting media production interns for in-person Microsoft conferences. Tasks:•Edited, quality checked and published video recordings of keynote and breakout sessions to Azure for Microsoft Build, Microsoft Inspire, and Microsoft Ignite.•Troubleshooted with in-room technicians via MS Teams and Slack to provide deliverables with superior video and audio quality.•Assisted the Media Project Lead with testing and documentation of the pilot Microsoft video clipper tool.