Mandy Cherry-Daniel Email & Phone Number

Stamford, Connecticut, Us

Louisville, Kentucky, Us

I am responsible for strategic planning, performance management, and customer success within this startup focused on providing automation solutions to the financial services sector. I lead multiple client-facing teams and emphasize our role in building a positive client experience that ensures brand loyalty.Highlights: • Built and led the Product Management team from the ground up, collaborating with leadership across the enterprise on aligning team goals and vision with overarching business objectives. • Delivered five product releases in 18 months, representing a 400% improvement. • Overhauled project implementation processes, which resulted in a reduction in the length of project implementation from 2 years to 12 weeks and cut our active backlog from 30 to 10. • Implemented an Agile methodology across the organization to improve efficiency and increase speed to market.

Mcclean, Virginia, Us

In this position, I oversaw product management for our professional testing solutions & Business Intelligence products. I conducted market research to assess our competitive positioning; designed product roadmaps; and liaised between internal teams and customers to ensure that product design and development were aligned with existing and potential customer requirements.Highlights: • Identified critical gaps in the product suite and developed solutions to reduce said gaps, minimizing the impact on customers and ensuring retention of accounts. • Consulted with C-suite executives on evaluating our overall corporate goals to ensure the Product vision was in alignment with our organizational direction. • Engaged with Sales to ensure product positioning and features supported sales goals. • Developed user surveys and leveraged user research to maintain awareness of market trends.

Birmingham, Alabama, Us

During this time, I guided a team of 15 in managing product support and account relationships. Highlights:• Led the design and execution of an employee development program. • Streamlined processes to improve the customer experience and create a proactive approach to challenges.

Birmingham, Al, Us

As the Customer Success Program Manager, I shaped program goals, processes, and systems, which included gathering resources for external Customer Success initiatives. Highlights:• Created best practices training sessions, which were hosted both virtually and onsite. • Defined structural outcomes and metrics to connect Product utilization and goals with our corporate vision.

Birmingham, Al, Us

Holding multiple roles from 2007-2016, I served as Product Manager for our core COMMAND series product line before being named Product Development Manager in 2009. In 2014, I returned to a Product Manager role to take over our new MOBILEconnect application product from scratch. I managed Go-to-Market (GTM) planning and the product launch process for products. I also consulted with clients and sales teams to assess market trends and customer insights, leveraging this information to plan changes to products. As Product Development Manager, I also managed a team of 20, created training programs to support new products and upgrades, and managed our relationships with third-party providers. Highlights:• Built the product management function for the new MOBILEconnect application, including shaping product messaging, recruiting and developing the team, establishing schedules, and leading design planning. • Maintained a positive rapport with Engineering and collaborated directly on scheduling and design. • Guided our transition to an Agile Scrum environment, which resulted in a 30% improvement in productivity. • Facilitated product classes and sessions for our customer conference. • Served on the Operations Management team responsible for aligning operations strategy with business goals. • Nurtured relationships with nearly 500 commercial customers around the world.