Mandy C.

Mandy C. Email and Phone Number

HR Services, Employee Lifecycle and Benefits @ AQA
manchester, manchester, united kingdom
Mandy C.'s Location
United Kingdom, United Kingdom
About Mandy C.

A versatile and dedicated Human Resources professional with years of experience to manage employee lifecycles activities, benefits administration, HR policies and procedures. A customer-centric, positive and flexible person who adapts well in fast-paced environment. Keen to learn new skills and contribute to a company's long-term growth and success. Skill highlights include:- 20+ years of experience managing HR policies and procedures, employee lifecycles, and benefits administration. - Strong background in project management, change oversight, and professional communication. - Facilitating a wide range of employee relations, training, development, and recruitment functions.- Achieving significant time and dollar savings by leading process re-engineering initiatives. - Redesigning initiatives to improve procedures, eliminate unnecessary FTEs, and save manpower hours.- Increasing efficiency and customer experience through process and procedures automation projects. - Administering full spectrum of benefits for 4,000+ employees. - Designing, implementing, and managing projects to facilitate human resources administration.- Providing accurate and detailed reporting across multiple areas.- Supporting management-level process reviews, analysis, streamlining, and enhancements.- Managing compensation and benefits, performance oversight, policy and guidelines review, employee relations and communication, reward/recognition, training and development, progress reporting, staffing, and more.- Building effective relationships with stakeholders to ensure operational activities run smoothly.

Mandy C.'s Current Company Details
AQA

Aqa

View
HR Services, Employee Lifecycle and Benefits
manchester, manchester, united kingdom
Website:
aqa.org.uk
Employees:
2203
Mandy C. Work Experience Details
  • Aqa
    Recruitment Administrator
    Aqa Aug 2023 - Present
    Manchester
  • Aqa
    Temporary Marking Administrator
    Aqa May 2023 - Aug 2023
    Manchester Area, United Kingdom
    Achievements- Revitalized the mode of communication with team leaders regarding quality assurance (QA) feedback, resulting in enhanced readability and the compelling presentation of performance comparisons across three distinct teams.- Formulated four procedural manuals to document the QA check process and system utilization. - Restructured the folder arrangement in the Teams channel and conducted a thorough cleanup to archive historical records.General Duties- Performed QA check on call and email handling by seasonal staff who interacted with associates and customers.- Reviewed current workflow and conducted process improvement to enhance operation effectiveness.
  • Aqa
    Temporary Administrator
    Aqa May 2022 - Sep 2022
    Manchester, England, United Kingdom
    Achievements- Developed trackers for the required work processes. - Enhanced feedback form to standardise format and added pull down menu for selection to eliminate manual input. General Duties- Conducted QA check on call and email handling by seasonal staff who interacted with associates and customers.- Handled processing queries in relation to errors in marks and grades in A Level and GCSE post-result days.
  • The Hong Kong Jockey Club
    Human Resources Support Manager
    The Hong Kong Jockey Club Mar 2020 - Oct 2021
    Hong Kong Sar
    Achievements- Formulated Standard Operating Procedures covering 25 work areas and detailed processes for daily operations.- Reviewed and streamlined 10 work processes to enhance operational efficiency and effectiveness, including document templates enhancement to more user-friendly and easily editable version. General Duties- Delivered high quality HR services to circa. 180 Executive grade employees, including Executive Director, Director, Head of Department and Executive Manager.- Managed talent acquisition operations, onboarding, HR system update and maintenance, personal files management, probation review, contract renewal, visa extension, benefits and leave administration, promotion, retitling, division transfer, secondment and offboarding.- Dealt with HR common mailbox. Acted as the primary contact point for enquiries from HR stakeholders, Executives, and their secretaries. - Supported annual HR initiatives, including salary review, bonus payout, annual leave liquidation and retirement event.
  • Jardine Matheson
    Manager, Retirement Benefits
    Jardine Matheson Oct 2018 - Feb 2020
    Hong Kong Sar
    Achievements- Improved employee experience by restructuring ORSO scheme communications, including annual benefit statement, trustee report, fund switching form, guidelines and forms for addition and removal of participating employers. - Enhanced operational efficiency by using DocuSign to digitalize the approval process for retirement benefit transfer for employees. Shorten the approval process by 3 working days on average. - Aligned fees charging mechanism for WTW actuarial service across all group companies. Achieve cost savings of 10% per transaction on average. - Handled retirement benefits transfer in 2 acquisitions (Jardine Lloyd Thompson by Mercer Marsh Benefits, Jardine OneSolution by HK Broadband Network) and divestment of the Excelsior Hotel business. Total impacted circa. 200 employees. General Duties- Oversaw ORSO retirement schemes (defined benefits and defined contribution) for 15 group companies (circa 12,000 ORSO members), including benefit transfer and augmentation, investment fund switching, addition and removal of participating employers, advisory council meetings coordination, actuarial valuation, common reporting standard and FATCA reporting, annual benefits statement and trustee report preparation and pensioners administration.- Supervised overall MPF scheme operations for Hong Kong and Macau, coordinate regular member communication and investment review meetings (Total number of MPF members circa 50,000)
  • Citi
    Senior Operations Support Supervisor
    Citi Sep 2015 - Oct 2018
    Hong Kong Sar
    Achievements- Automated manual termination submissions/processing with a self-service project for managers (80 terminations per month on average).- Reviewed and revamped retirement plan selection materials for new hires (50 new hires per month). - Supported a high-value global Intranet Enhancement Project impacting 4,000+ employees in HK.- Partnered with US Project Team to consolidate the C&B package of employees into a centralized Intranet portal. General Duties- Directed end-to-end HR and benefits administration, planning and implementation for 4,000+ members, including pension, MPF, medical and life insurances and staff loans.- Analyzed and improved processes and procedures to address inefficiencies and close loopholes.- Oversaw risk and control, internal and external audit requirements, vendor management. - Facilitated HR initiatives, special programs, and projects.
  • China Construction Bank (Asia) Corporation Limited
    Assistant Vice President, Policy & Rewards
    China Construction Bank (Asia) Corporation Limited Mar 2015 - Aug 2015
    Hong Kong Sar
    - Proactively improved policy and rewards administration by designing and managing new projects.- Provided accurate and up-to-date data, information, and reports across a wide range of areas.- Formulated, reviewed, and updated HR policies and briefed HR partners on new/updated procedures.- Analyzed pay and benefits data to facilitate total reward plans design and implementation.- Supported insurance matters and participated in market and peer bank surveys. - Coordinated insurance renewal/logistics and settled complex premium payment and adjustment.- Excelled at a wide range of project management, HR analysis, and professional communication functions.
  • Projob21.Com Limited
    Temporary C&B Specialist (Chanel Hong Kong Limited)
    Projob21.Com Limited Oct 2014 - Mar 2015
    Hong Kong Sar
    - Managed flexible benefits program, merit increase, bonuses, insurance renewal, and HRIS data cleanup rollouts. - Improved accuracy and consistency through effective dependent data cleanup in HRIS.- Verified 2,000+ employee and dependent census data for insurance renewal premium billing. - Oversaw merit increase and bonus reward letter preparation for 1,500+ employees.- Grew staff knowledge by coordinating 20 pre-launch employee communication sessions.- Performed UATs for the new administration system, including overall layout, content, and functionality.- Reviewed and provided inputs for employee communication materials (English and Chinese).
  • Citi
    Operations Support Manager
    Citi Mar 2008 - Jul 2014
    Hong Kong Sar
    Achievements- Promoted from Employee Advisor to Operations Support Manager in 2012.- Migrated 40 benefits processes from Hong Kong to Manila/Dalian, eliminated 2.5 FTE. - Outsourced ORSO termination process to Willis Towers Watson (WTW), eliminated 0.5 FTE.- Partnered with WTW to develop online website for 3,600 ORSO members to view benefit statements and perform monthly switching. Saved 18 manpower hours for each switching cycle administration. - Prepared detailed Operation Manuals for over 30 HR and benefits administration processes.- Passed departmental audits, regional risk and control audits, and annual audit of retirement plans. General Duties- Administered the full range of retirement plans and staff loans benefits for 4,000+ employees. - Executed and oversaw the successful control of complex benefits administration processes. - Ensured operational activities ran smoothly by establishing and growing effective professional relationships with different internal and external stakeholders.
  • Hewitt Associates, Llc
    Benefits Administrator (Credit Suisse Hk Limited)
    Hewitt Associates, Llc Feb 2006 - Feb 2008
    Hong Kong Sar
    - Managed a wide variety of benefits administration for ORSO, MPF, medical, and life insurances. - Directed renewal, medical check-up, flu vaccination, business travel insurance and club membership and performed all related benefits updates and maintenance in company Intranet.- Coordinated with many other investment banks in Hong Kong on key market survey.- Prepared welcome kits, conducted orientation, and managed leaving staff termination logistics. - Communicated effectively to advise HR partners and employees on all benefits-related matters.
  • Dun & Bradstreet
    Human Resources Executive
    Dun & Bradstreet Jan 2000 - Feb 2006
    Hong Kong Sar
    Achievements- Promoted from HR Assistant (2000-2001) to HR Administrator (2001-2003) to HR Executive (2003-2006).- Coordinated offsite meetings for 50 staff and managed annual award trip evaluation and administration.- Set up Guangzhou Rep Office and supported logistics for new staff training in Hong Kong.- Supported company expansion into HK & Korea and transferred 15 employees to the new company.- Developed annual leave administration manual and conducted department administrator briefing. - Facilitated decentralization of annual leave administration ahead of more efficient electronic system.General Duties- Administered Payroll (including termination payments) for HK, Guangzhou, Singapore, and Malaysia.- Supported salary review, budget, bonus payment, tax return filing, tax administration and more. - Managed ORSO, MPF, insurances, annual renewal, leaves, rental reimbursement, awards and recognition. - Conducted analysis/reports, managed market surveys, and reviewed/updated HR policies and guidelines.- Managed a wide range of employee relations, training and development, and recruitment functions. - Coordinated employee satisfaction survey, town hall meeting, annual dinner, staff recreational activities, electronic newsletter, policy change communication, training activities, undertakings, and subsidy applications.- Prepared job advertisements, arranged interviews, prepared employment contract and orientation kits, conducted orientations, set up personnel files, and created/update profile in HR system.

Mandy C. Education Details

Frequently Asked Questions about Mandy C.

What company does Mandy C. work for?

Mandy C. works for Aqa

What is Mandy C.'s role at the current company?

Mandy C.'s current role is HR Services, Employee Lifecycle and Benefits.

What schools did Mandy C. attend?

Mandy C. attended The Chinese University Of Hong Kong.

Who are Mandy C.'s colleagues?

Mandy C.'s colleagues are Laura Bagnato, Jones, Graham, David Nhlema, Zahra Tellal, Deborah Akinkuolie, Luka Knezevic, Sonia Mirpuri.

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