Customer service between the dealers and clients at blackjack and other casino game tables

Client service answering phones & and emails, appointment management through Kennel Connection, & and office management.Animal care duties to keep the dog and cat residents safe & and comfortable through feedings, playgroup management, dishes, & and custodial tasks. Occasional bathings and minor grooming services when necessary.

- Driver education & Express Drive rental vehicle input management with Hertz partnership & teamwork with related Lyft departments- Onboarding new Lyft drivers from start to finish with educational presentations & resources to begin driving within one hour- Doubled NPS driver satisfaction survey score in first month of employment at the Sunnyvale location- Fleet data management for all nine Northern California locations to monitor & flag any scheduling or maintenance issues- Answering Lyft Help support tickets of driver questions & concerns in the Express Drive rental department- Remote customer service in 2023 through text message & phone call support onboarding new Lyft drivers- Adaptive to market changes through multiple new managers & locations, new software, & tasks- De-escalation techniques implemented calmly with empathy & respect over highly emotional topics such as driver pay & negative ride experiences

- Uses own car in spare time to give community members safe & friendly rides in the Silicon Valley- Drives as GiraffeLyft themed car

Sales floor management, cashiering, customer service, and other duties assigned

- Collaborate with multiple marketing & web departments & agencies across the globe in content creation & project management- Editing company content including social media, blog posts, website copy, and newsletter campaigns in the company voice- Basic marketing software campaign management including Marketo, AutoPilot, and Eloqua 10- HTML/CSS website updates in custom CMS (Drupal and SharePoint) platforms with occasional front-end design feedback- Minor social media content management through department social media accounts (Twitter and Instagram)- Doubled blog content of the cloud website in first six months of employment (half the content spanned two years)

- Complete website redesign from scratch, landing page mockups, & online marketing imagery in Photoshop- Email template designs in Photoshop, edits to implemented email templates in MailChimp

- Graphic design & brand management of company & client assets, wireframes & mockups in Photoshop & Illustrator- Assistant in company’s client-side SaaS guidelines & standards for the engineering department in pre & post production- Screenshot aggregation & recording of live social experiences for company demo real in AfterEffects- Website & blog management through the company's CMS, & social media content execution (Pinterest)

- Website & graphic design in Photoshop & Illustrator, content editing, project management, & customer service

- E-Commerce website designs in Photoshop, content editing with Dreamweaver, WordPress, & Magento- Email marketing designs in Photoshop, implementation with HTML/CSS/PHP in Dreamweaver & Wordpress, A/B test campaigns

- Content management of the student club portal in BlueHost, website redesign in Photoshop

- Leadership, guidance, & support for incoming & current WDIM students, event planning for student & community activities

- Content & image manipulation in Photoshop, HTML/CSS/PHP implementation with Dreamweaver & WordPress

- Maintenance of programming, website layouts in Photoshop, & color selection tool for the company's CMS- Creation & compilation of graphics for each color combination selection (200+)

- Website updates with HTML, email newsletter templates & banner designs in Photoshop & Illustrator

- Customer service, money management, and janitorial duties

- LTBMU website & file management with HTML & handling of confidential government information (52 hours total)