Mandy C. Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Driving the success of our customer engagements and ensuring the highest level of outcomes and satisfaction by managing the professional services teams, fostering client relationships and delivering innovative solutions.

Nashville, Tennessee, United States

Leading our Client Success Team to empower our customer to be successful through proactive engagement, strategic guidance, and continuous collaboration, we serve as the dedicated advocate and trusted partner, driving product adoption, enhancing customer experiences, and ensuring measurable value realization.

Nashville, Tennessee, United States

Leading our teams focused on Implementation, Customer Support, and Customer Success across the U.S., Canada, New Zealand, and Australia. My role was integral to the establishment of a unified, efficient, and customer-centric global operations organization. In partnership with other members of the Senior Leadership Team for Scheduling, develop strategic decision-making and planning, fostering an environment that prioritizes customer satisfaction and operational efficiency. Through this leadership role, my aim is to optimize our customer operations, align our global teams, and drive the success of our customers and our company.

New Zealand

Canterbury & West Coast, New Zealand

In my prior position as Country Director, I held a pivotal leadership role with comprehensive responsibility for operations management, execution, and customer relationship management in the region. This role allowed me to be the face of strategic planning and Executive Sponsorship for our valued customers.My accountability spanned across the complete spectrum of operations, from managing work programs to overseeing commercial and financial results. As the operations lead for the geography, my efforts were focused on driving operational excellence, boosting commercial performance, and ensuring positive financial outcomes.This role required a meticulous balance of strategic oversight and hands-on management, coupled with a deep commitment to nurturing customer relationships. I took pride in steering our operations towards success, maintaining a keen eye on the present while strategically planning for the future.

As the Director of Support and Services, I was responsible for overseeing the implementation, service, and support of our business across the Asia Pacific region. My role was multifaceted, encompassing the cultivation of executive relationships, fueling revenue growth through profitable projects, enhancing customer retention, and fostering a portfolio of satisfied, referenceable customers.Leadership was intrinsic to my role. I was deeply committed to nurturing a high-performing support and services team, emphasizing their personal growth and career development as integral to our overall success. As a member of the management team, I played a significant role in shaping and executing our growth strategy in the Asia Pacific. I strived to ensure our operations seamlessly aligned with the company's vision and goals, promoting a cohesive and productive work environment.

Christchurch

In my tenure as the Director of Consulting at McKesson Australia New Zealand, I had the rewarding opportunity to lead our healthcare services consulting business. My role encompassed a wide range of responsibilities from creating and marketing our tailor-made healthcare consulting services, to steering a dynamic team of consultants and managing our comprehensive support and services team.As an executive sponsor, I found great satisfaction in cultivating robust customer relationships and ensuring we met their needs with utmost dedication and precision. As an integral part of the senior management team, I played a key role in defining and executing McKesson's growth strategy in Australasia, using my insights to propel our business forward.Overseeing project and program management was a fundamental aspect of my role. I ensured the successful delivery of various projects, aligning them with our steadfast commitment to quality and efficiency. Throughout my tenure, my goal remained steadfast: to instigate transformative change in the healthcare industry through our consultative services, and inspire both my team and our clients to reach their full potential.

Christchurch, New Zealand

In my previous position as Solution Manager, I was entrusted with managing the operations of the South Island Practice. This role encompassed diverse responsibilities such as managing client work, leading a team of skilled consultants, driving pre-sales activities, and ensuring top-notch service delivery.At the heart of my role was accountability - ensuring that the solutions we designed met customer specifications and that our delivered work maintained the highest standards of quality. My dedication was not just to meet customer expectations but to exceed them, providing advice, support, and service that went above and beyond.My aim in this role was to create a seamless synergy between customer needs and our operations, ensuring that our practice not only delivered solutions but also fostered strong and lasting client relationships.

South Island

The purpose of this role was to manage the operations of the South Island Practice including management of client work, consultants, pre-sales and service delivery activities plus Project Management. The role is accountable for ensuring that solutions are designed to meet customer specifications and that work delivered is of high quality; advice, support and service given to our customers exceeds their expectations.

Melbourne Area, Australia

The purpose of this was to transition the Victorian Consulting Practice from another company into PayGlobal successfully.Key responsibilities including - Project Management of all Victoria Projects, Direct management of Consultants and Project Coordinator -Leadership and mentoring, General Professional Services operations –overseeing scheduling/ ensuring ultilisation was achieved, Improve business processes, Pre-Sales –responding to RFPs/ customer demonstrations and building solutions.

Christchurch

This role is responsible for working with potential customer to design a suitable solution by interpreting their business requirements into an HRIS solution. This involves detailed product demonstrations, responding to RPFs, project design and scope, implementation sizing, accurate project costs and articulate project plans. In addition to this the SDM oversees the design and delivery of PayGlobal implementations, ensuring a positive customer journey.Other key aspects of this role include building strong relationships with customers, mentoring consultants and other SDM’s, maintaining and improving implementation methodology and documentation

Christchurch

The role of a Professional Services Consultant is to provide consulting services to customers as a trusted business adviser.Key Aspects of this role include; scope and analysis customer requirements, implement solutions, conduct workshops and training sessions, provide best practice advice and conduct payroll system audits.

Auckland

This role was part of the team responsible for the system implementation of PayGlobal for Spotless Services (NZ).Key Aspects of this role include; award interpretation setup and maintenance, undertake UAT testing, data migration, end user training, support payroll administrations post go-live, co-ordinate system upgrades and rollout of PayGlobal Explorer.

Christchurch

This role was responsible for new PayGlobal implementations for Foodstuffs markets. This involved scoping, planning, building solutions, data migration, end user training and project management. Other key aspects of this role included providing technical support to existing Foodstuffs markets, regular training sessions, database upgrades and rollouts of new modules/ functionality and provide best practice documentation on using PayGlobal.