Mandy R. Drew Email & Phone Number

Mclean, Virginia, United States

Using Mixed-Methods Transformative Research to Improve Design equity and inclusion.

Chevy Chase, Md

Greater Grand Rapids, Michigan Area

• Planned, conducted, and documented all user research activities.• Managed all Customer Discovery initiatives. • Researched, planned, and wrote all UX strategy documents.• Strategized wireframe design.• Optimized, managed, and analyzed Google Analytics and Google AdWords accounts.• Collaborated daily with clients, stakeholders, designers, developers, and other strategists.

Kendall Square, Cambridge

• Usability research and customer development• In-person and remote usability test design, development, recruitment, implementation, and analysis• Heuristic analysis• User persona creation; scenario creation• Qualtrics survey design, development, implementation, and analysis,

501 Boylston St. Boston, Ma (Copley Square)

• Served as Alleyoop ambassador to Pearson Corporation• Managed remote usability research management, design, recruiting, and implementation• Coordinated and executed customer development research • Moderated online learning communities. • Coordinated and managed interns and video contractors

Kidscook Productions, Cambridge, Ma

• Coordinated and managed all aspects of pilot webisode production shoot, overseeing a cast and crew of over 50 people.• Solicited and reviewed over 150 headshots and resumes and coordinated and conducted casting sessions, auditioning 100 teens and hiring and managing a casting production crew of 15 people.• Solicited resumes and researched, interviewed, and evaluated candidates for positions including writer, food stylist, website designer, musicians, set designers, editors, production crew members, and more.• Collaborated with remote website designers via Basecamp to edit website content, layout, and design.• Researched, wrote, and edited compelling copy and prepared and uploaded video and photo assets.• Researched and prepared legal releases, contest rules and regulations, user submission guidelines, and website terms and conditions to ensure adherence to the Children's Online Privacy Protection Act (COPPA) regulations.

• Managed all aspects of creation of time coded roll-up style (TCRU) closed captioning files for a variety of high-profile clientele including Google, PBS, A&E, Yahoo!, The History Channel, Netflix, IBM, Prudential, and more.• Researched, transcribed, proof-read, edited, spell checked, timed, placed, and formated caption files for pre-edited programs for national television broadcast and the Internet quickly and with an extremely high level of accuracy.• Coordinated stenography, routed and patched video and audio signals, interfaced with studio control, and live punched pre-formatted scripts for national television programming in real time, on air, including “The CBS Evening News,” “Survivor,” “The Late Show with David Letterman,” and many more.• Prepared and converted closed captioning files into a variety of different file formats and upload them for delivery to clients.• Converted, compressed, and edited video and audio files into formats suitable for use within Swift Closed Captioning software using Compressor, Final Cut Pro, and Quicktime Pro.

• Provided technical support to camera crew by organizing, labeling, and distributing tapes and camera equipment and setting up and organizing shooting locations.

• Instructed lab sections of Visual Media 120: Foundations in Visual and Media Arts Production, teaching students basic camera and microphone usage, website design, Final Cut Pro, and Photoshop.

Cambridge, Ma

Taught digital video production and post-production to children and teens.

Cambridge, Ma

Taught digital video production and post-production to children and teens during summer program.

Assisted in the day to day marketing tasks of CMU's Online Programs

Ma Media Arts, Media Production, History, Criticism, And Theory

Activities and Societies: • Instructed lab sections of Visual Media 120: Foundations in Visual and Media Arts Production, teaching.

Ba, Broadcasting And Cinematic Arts

Activities and Societies: • Studied television and cinematic production and post-production; minored in journalism. • Worked as marketing.

Aas; Television Production, Television Production

Ux Certification