Mandy Martin Email & Phone Number

Bountiful, Utah, United States

As a Program Director for a medical alert device company, I have the opportunity to make a positive impact on the lives of millions of people who rely on your products for their safety and well-being.I am responsible for overseeing the design, development, and delivery of innovative and reliable products that can help veterans, seniors, and people with disabilities live more independently and safely.• Leading a team of engineers, designers, and testers to create user-friendly and high-quality medical alert devices that meet the needs and preferences of different customer segments.• Collaborating with other departments such as marketing, sales, customer service, and finance to ensure the successful launch and promotion of new products and features.• Establishing and maintaining relationships with external partners such as health care providers, government agencies, and advocacy groups to understand the market trends and regulatory requirements for medical alert devices.• Evaluating the performance and feedback of existing products and implementing continuous improvement strategies to enhance customer satisfaction and retention.• Developing and managing the program budget, timeline, and resources to ensure the timely and cost-effective delivery of products.

Participates and supports in the uploading, delivery, and testing of eLearning content across multiple LMS platforms and applications.Participates in the quality assurance and maintenance of eLearning content across multiple LMS. Platforms and applications. Identifying and addressing eLearning content and LMS issues. Maintain professional working relationships with multiple internal and external clients and vendorsParticipates and manages in the life-cycle of projects and tasks as needed.Communicating and working with other team members to resolve issues across eLearning content and multiple LMS platforms and applications.

Works closely with Content Product Management to schedule Webinar trainings.Creates Webinar catalog items across multiple LMS platforms.Maintains a public calendar that communicates webinar schedule.Creates and distributes reminder emails for webinar participants.Create reports from Webinar deliver tools and LMS.Delivers training completion certification to all qualifying participates.Troubleshoots and resolves any certificate issues.Ensure all webinar materials are properly formatted and uploaded for Live Webinar.Host a practice webinar to show hosts how to use webinar features/moderate.Document and maintain best practices guides for setting up and delivering webinars.Maintain professional working relationships with multiple internal and external clients, presenters, and vendors.Moderate the live webinar trainings in real time, creating polls for interaction, along with answering questions, and troubleshoot any issues the attendees or presenter may have.

Greater Salt Lake City Area

An LMS administrator has to take care of operational performance of a Learning Management System on a daily basis as well as to establish a connection between the technical support and the program manager. Perform a large number of activities. Has the responsibility of managing the team and providing daily support as well as keeping the ongoing operations of an LMS stable. Build courses. In charge of maintenance of the client portal. Take care of the accuracy of postings. Keep the track of the freshly uploaded relevant courses, materials, and workshops. Recognize and resolve the issues that may appear when it comes to course design, its configuration or infrastructure. Make sure that the LMS works properly and act fast if it comes to bugs and unexpected errors. Help the learners with any issues. Has satisfying technical and interpersonal skills (including satisfying computer skills and flawless business communication). Has advanced organizational and time management skills. Is a quick-witted person eager to learn, with an eye for details. Has a dedicated approach and perfect understanding of your organization’s policy and goals when it comes to learning. Is completely familiar with the compliance requirements in your business sphere. Is ready to work on a given task over and over again, in order to come up with an impeccable solution.

Greater Salt Lake City Area

Corporate e-learning solutions including a full suite of IT, project management, HR / compliance, workplace safety, and management & leadership training.Responsible for storyboardintg scripts and study guides for each LearnSmart course. As a member of the Editorial team I am responsible for creating an A/V script. The A/V scripts will be based on a preliminary teleprompter script in which I add graphics, photos, and animation cues used by the production team to build the preliminary slides using Keynote (MAC application very similar to PowerPoint). These slides are re-worked to ensure they meet company standards in terms of quality and purpose. I use artistic instructional design skills to ensure the content is organized and presentable in a manner that is well formed and meets global standards. My ability to write creatively and transform scripted study guides into conversational courseware is key. I am also responsible for writing short promo scripts derived from each course to be used as promotional marketing material for each new course. As a member of the Editorial team I report to the Dir. of Courseware Development. Upon completion of the A/V scripts, I deliver the A/V script for the Dir. of Courseware Development for review.Create a number of puzzles, flash cards, word searches, ect.. to add to each course for all students to study the terms and get familiar with the glossary terms. Create and build all courses in our database by collecting video clips, AV scripts, puzzles, ect.. So they are delivered to go live for all students.

Owner & freelance artistry.

Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital's and nursing division's philosophy, goals, and standards of care; requiring adherence to nurse practice act and other governing regulations.Protects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases.

Develop easy-to-use, clear, concise, comprehensible content.Research web copy.Create sites that are optimized for search engines.Develop relationships with websites to obtain quality links.Improve search-engine rankings.Develop and maintain social media profiles on Twitter, Facebook, and LinkedIn.Send out quality messages on these channels.Drive traffic to websites using a variety of methods.Ensure content appears high on search rankings.Develop density of desired keyword on pageResearch popularity of sites linking to page.Develop pay-per-click advertising campaigns.Create Internet ads.Establish an effective presence on social media sites.Monitor a company's online reputation.Approve or delete comments on blogs or articles.Highlight and encourage positive comments.Strengthen relationships with power brokers.Manage and deliver email lists.Design and deliver emails.Craft email campaigns.Integrate other online presences including social media outlets with email campaigns.Follow up on responses.Solicit customer feedback and optimize campaigns accordingly.

Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Education record

Education record