As the first person in this role, I established company protocols and methodology alongside the CEO to optimize workflows and scale our processes. I manage 100% of our projects from sales/contract negotiation to project completion. • Delivered 60+ projects valued over $400k annually, on-time and on-budget, while managing cross-functional teams• Transformed 2 negative client experiences in 2022 - restored client trust and drove process changes based on feedback to ensure high-quality deliverables• Developed and launched marketing strategy for rebranding campaign• Collaborated closely with team members to ensure projects hit all KPIs• Mentored new team members and fostered supportive relationships• Lead internal status check-ins and external project conversations with clients, identified risks

• Facilitated contract negotiations and established SoWs• Built, analyzed, and summarized data reports within project management tool to ensure full visibility to leadership• Upheld existing B2B relationships and cultivated new ones • Oversaw billing process

• Defined and executed content strategy, production, and release calendar alongside CEO• Analyzed data from Facebook Ads to inform business strategy• Developed online courses on SaaS platform and troubleshot technical issues clients encountered• Maintained YouTube studio and assisted with video/audio editing

• Managed clients profiles, application details, and deadlines for over 30 students going through the college admissions process each year• Designed graphics for Facebook, company website, and ad campaigns• Proofread 50+ essays annually and submitted detailed revision notes to clients for improvement• Created blog posts discussing recent industry and optimized SEO

• Worked to find the complete solution for each customer’s needs while quickly problem-solving along the way• Managed customer expectations to ensure the best possible experience• Exemplified attention to detail throughout interactions in order to offer the specific services needed for each customer

• Simplified dating by understanding each client’s specific needs and finding the strongest solution for them• Navigated complex conversations with clients and their dates in an empathetic and constructive manner• Onboarded new clients and supported them as they learned our SaaS system• Worked with a large, diverse group of people searching for life partners

• Learned the casting business by assisting 15 Casting Directors on their individual projects• Improved efficiency of company database• Achieved proficiency with Casting Networks, Backstage and Google Drive• Furthered the company's productivity by managing paperwork and business calls in the office