Mandy Hall Email & Phone Number

Roseville, California, United States

Atlanta, Georgia, United States

Recruited to AmeriSave to help establish retail division as Onboarding Manager, and promoted to Director of Onboarding and Resources within 1 month. Helped build retail division to 72 branches and 600 employees across the US in one year. Developed comprehensive onboarding process to deliver positive and inclusive experience for new hires,supporting talent retention and performance. Built and managed onboarding team of 5.  Built and managed facilities team of 3 coordinating new branch furnishings, equipment, signage, staffing andlicensing. Point person for all branch assets including budgets, P&L's, reports, invoices, and payroll.  Utilized HRIS software to process applications, request background checks, write offer letters, andcommunicate with employees, team and branch managers for real-time transparency to hiring status.  Identified underutilized HRIS functionality and trained HR team in use to support retail operations.  Streamlined licensing verification and registration process to more quickly onboard of new loan officers.  Supported effort to introduce uniform compensation structure. Coordinated with managers and HR, andreviewed and rewrote 600 offer letters in one week for new and existing employees.  Initiated process to automate calculation of commissions and bonuses. Worked with IT on project planning.  Worked with corporate HR to ensure compliance and distributed HR policies and regulations to managers.  As part of leadership team, participated in annual strategic planning and event coordination.  Recognized for responsiveness and follow-through on team and employee communication as well as tasksand projects. Built strong relationships with branch managers and employees, supporting talent retention.

Buena Park, California, United States

Recruited to SunWest as sole manager handling all onboarding and payroll. Helped expand West Coast operationsand build retail division to 40 branches with 450 employees across the US and over $100M in annual revenues.  Introduced use of Trello software for onboarding. Customized data fields so team and branches could seereal-time progress of new hires and tasks to be completed, streamlining process and communications.  Developed hiring policies and worked with managers to ensure compliance with HR laws and regulations.  Handled communication challenges, explained California labor laws and regulations, and built trust withoutsourced IT and HR teams to expedite onboarding, licensing registration, and payroll processing.  Created trackers for branch budgeting and P&L to log loan closings, payroll, and profitability. Reviewed andcorrected invoices and payroll processing before approving for payment by A/P and Payroll.  Coordinated regional events and organized locations, facilities, agendas, and entertainment.  Regularly recognized for hard work, team cooperation, responsiveness, and consistent communication.

United States

Recruited to Pinnacle to help build up retail division as sole coordinator managing onboarding of all new hires.  Worked closely with HR and Payroll to ensure accurate data, regulatory compliance and timely payment of300 employees across 40 locations in western region. Point person for all regional staffing and operations.  Helped with facilities planning for new branches, ensuring furnishings, equipment, staffing and licensing.  Calculated commissions for payroll, supported Accounts Payable, and provided admin support for branches.  Improved office efficiency by effectively managing internal communications and correspondence.

United States

Recruited to Premier to help build up retail division as sole coordinator managing onboarding of all new employees.  Worked closely with HR and followed all processes and procedures for smooth onboarding of new hires.  Coordinated home office visits for new hires, conducted connect calls with internal departments, andresponded to all questions and concerns throughout onboarding process.  Assisted licensing team to ensure regulatory compliance and approval to conduct business.  Ordered equipment and ensured new hires had all tools and information for optimal job performance.

United States

Recruited to Academy to help build up retail division as sole coordinator managing onboarding of all new hires.  Managed calendars, events, and employee onboarding for branches throughout California.  Worked with HR to process commission payroll for 150 employees.  Helped with event planning and represented company at business development and community events.  Assisted business development team with scripting and editing marketing videos, pulling regional officeproduction reports, and preparing collateral packages for corporate office.  Supported reorganization by coordinating branch closures and separation process for RIF’d employees.

United States

Sole coordinator handling all onboarding for large company with $1B in annual revenues and thousands of employeesnationwide. Promoted from loan officer assistant role within 6 months of employment.  Built employee onboarding process in coordination with HR to create positive experience that contributed tostrong talent retention. Coordinated annual symposium events and performed as singer in company band.  Point person for new hires and branch integration. Facilitated system access and logins, ordered businesscards, developed loan officer web pages, and arranged for all other marketing materials.  Seamlessly transitioned between different onboarding processes for enterprise and retail branches.  Wrote Operations team manual, supporting training while establishing standardized production processes.  Tracked loan closing volume, employee commissions and bonuses paid, and P&L for retail branches. Entereddata, generated reports, and produced tracking documents.  Supported production team with project management and administrative functions. Maintained master schedule. Recognized for responsiveness, resourcefulness, and communication to address employee questions and concerns.

United States

Responsible for functioning in multiple roles that support the performance of the store's retail experience. Ensuring extraordinary customer experience by facilitating coordination of customers being welcomed in, prioritizing transactions, and advising of any wait time. Provide a positive experience for internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/record keeping, and assisting in adherence to store merchandising standards, and accuracy.

United States

Responsible for general administrative and clerical support (customer service, routing calls, sorting and distributing mail, filing, faxing, and assisting other members of the department as needed)Liaison with various clientele and customers. Manage several employees, prepare employee schedules, monitor employee timecards, conduct reviews Dispatch technicians, data entry (upload distributer information to company database), and process Accounts Receivable. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Set, enforced, and optimized internal policies to maintain responsiveness to demands.Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Medical Billing & Coding

High School Diploma