Mandy Hewett Email & Phone Number

I am a highly motivated and tenacious, high achiever with a track record for delivering large successful business driven, complex solutions with global standards and scale.I have significant experience and expertise in problem solving, relationship building and understanding clients changing needs.I have proven success in turning relationships into true partner status for long term engagements.I have experience in Process and Change Management Improvement activities to enhance Customer Experience and retain customers long term.Ongoing revenue delivery has exceeded target with new sales revenue 110% year on year. Track record of turning client accounts with poor relationship issues into positive strong relationships, leading to increased trust and new sales.Delivered complex processes to drive changes company-wide to meet strategic objectives.• Reduced overall ordering time from quote to cash by 20%.• Reduced time to respond to major Incidents by 50%• Increased resourcing levels for MI’s and Major Incident ManagersAchieved high standards for Customer Satisfaction, NPS scores for 5 consecutive years. • Delivered the first Global implementation of Network Africa TCV £5m• Delivered the first EMEA implementation of Cloud Hosting TCV £3.5m• Delivered the first EMEA implementation of Managed IPT TCV £2mRebuilt client trust, retained and drove through new sales direct and B2B.• Highly accomplished, focused and proactive sales individual, with a proven track record of exceeding sales targets & of delivering complex multi technology global telecommunications and IT sales. • Excellent people management skills demonstrated across multi functional teams involving global sales, project delivery and service delivery team. • Proven ability to operate at the CxO level to drive client engagement and new sales.• Commitment, energy, drive and enthusiasm in every task undertaken allied with an intolerance of failure and proven record for success.

Listed skills include Managed Services, Telecommunications, Outsourcing, Voip, and 28 others.

• 

  Didcot Ladies School

  Sales And Marketing Operations/Marketing And Distribution Teacher Education