Hornall Anderson (www.hornallanderson.com) specializes in the design and execution of customer experiences that bring meaning to brands and consumers. We use a 360-degree design approach to create branded experiences from print to digital and packaged goods, to environments, virtual worlds and beyond for some of the most iconic brands and Fortune 500 companies. CLIENTS include: SC Johnson (Ziploc), Johnson & Johnson, Amazon, Pepsico's Frito-Lay NA Brands; Quaker Oats Company; Fred Hutchinson Cancer Research Center; McKesson; Holland America Line; The MasterCard Foundation; Seattle's Best Coffee.

After two months at the agency, I was promoted to Sr. Account Manager. Duties similar to AM role, but additional responsibilities included staff and studio management as follows:Staff Management:• Lead and motivate staff in Client Services team• Build a team focused on delivering excellence (recruitment of admin and junior/mid-level AM roles)• Provide direction and support to direct reports • Identify individual and team development needs by regularly monitoring performance, providing coaching and deliver / arrange training• Establish a coaching culture, regularly conduct one-to-one coaching sessions with direct reports focusing on task and behavioural issuesStudio Management:• Ensure briefs are dispatched to studio members based on strengths and abilities, and follow process• Monitor studio’s work level and hours to ensure all projects are profitable, individuals’ hours are reasonable, and deadlines are being met• Manage workflow structure between client services team and studio; re-evaluate when necessary• Compile and manage weekly studio schedule, updating regularly and keeping all departments informed on all projects’ status

Mad River is a creative-led agency that strategically and innovatively creates connections between people and brands through traditional, digital, and experiential marketing. We conceptualise campaigns, consider the right channels to market, and provide logistics and detailed design through to the final delivery and evaluation.CLIENTS include: National Trust, RNLI, Clipper Teas, Fudges, WAVE 105, DBeere Yachts, Lily's Kitchen, Unicorn Training, Ordnance Survey, UKAHT, and Rude Health.• Develop strategic direction and Business Plan for a portfolio of clients, monitoring and controlling overall performance (reporting), delivery of projects within time and budget constraints.• Act as client liaison to ensure correct understanding / interpretation of briefs• Manage complex projects (through the line branding, design, communication, digital, traditional, events) both internally and with clients throughout lifecycle of project.• Hold regular team meetings and one-to-one sessions with studio and directors and keep them fully informed of developments throughout the department• Monitor and control project progress, ensuring project remains on brief and within agreed cost, time and quality requirement• Collaborate and presentation of strategic proposals and new business campaigns • Promote and grow areas of potential development using persuasive, creative selling techniques to position recommendations to client • Deliver pitch materials and make formal presentations to client.• Evaluate creative work from both a strategic and executional perspective• Leading client and internal meetings, providing internal feedback autonomously• Generate a wealth of knowledge of Brands, facilitating the sharing of ideas during project scoping exercises and client meetings

Writing quirky, irresistible, evocative copy for Living Social's Daily Deals in Bournemouth.

Thinking Juice is a strategic ideas business, recently named ‘Marketing Industry Advertising Agency of the Year’ and RAR 'Best in Creativity' and 'Best in Effectiveness' 2011.Fluent in all things digital, traditional, branding and direct, we are an integrated agency built for the way business is done today: fast moving, big thinking and mouthwateringly effective.CLIENTS include: Beales, DPAS, Wave 105, Winfresh• Primary point of client contact• Managing a portfolio of accounts• Deals with all aspects of client campaigns• Maintaining and expanding relationships with existing clients• Project managing campaigns; developing timetables and setting deadlines for clients and internal team• Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements and progress.

Creature is an independent global ad agency that uses creative strategies to solve business problems for brands. Operating under the philosophy that the best media space you can buy is in someone’s mind, Creature taps into culture, executing simple and innovative ideas that build brand experiences and fuel conversations. CLIENTS include: JanSport, Hotmail, Seattle’s Best Coffee, GRACE, Sherry Wines, adidas, Golazo Energy, Near Zero, Nuun Hydration• Creates and executes project work schedules and revises as appropriate to meet changing needs and requirements• Identifies resources needed and assigns project teams• Manages day-to-day operational aspects of a project and scope• Reviews deliverables prepared by team before passing to client.• Prepares for engagement reviews and quality assurance procedures.• Minimizes exposure and risk on project.• Ensures project documents are complete, current, and filed appropriately.• Facilitates team and client meetings effectively.• Holds regular status meetings with project team.• Keeps project team well informed of changes as they occur.• Effectively communicates relevant project information to superiors.

Contributing columnist for a reader blog on the Seattle PI website, http://blog.seattlepi.com/datenight/

Primary point-of-contact for Client, managed administrative and organisational work, ensured completion of projects on time and on budget.

• Initiated and planned PR campaigns: defining goals• Constructed press releases, in-house newsletters, and articles • Prepared and supervised the production of publicity brochures, handouts, direct mail and newsletters• Organised special events

• Managed company calendar, scheduled appointments, coordinated daily workflow, and communicated modifications with appropriate personnel. • Acted as liaison with internal and external customers and all executive’s clients

Manage client relations. Track incoming creative and editorial for monthly publication. Proofread all incoming editorial content. Manage all preparations for our booth presence at various trade shows throughout the year. Help plan our own annual 2-day conference held in Seattle, Nail the Competition.

Assisted with marketing efforts for LION New Media, as well as with recruitment efforts and employee relations.

Management of ten-line phone system; filed, distributed, sorted ingoing and outgoing mail; administered all shipping and distributing; scheduled meetings and events; maintained client relations; assisted on off-site shoots as a production assistant.